Ruchi Pandya

Key Responsibilities:

• Requirement Gathering: Collected and documented TOS requirements from stakeholders at Tanzania and Southampton terminals to ensure alignment with operational needs.
• Analysis and Optimization: Performed detailed analyses of terminal operations to identify inefficiencies and areas for improvement. Developed and implemented TOS solutions that optimized processes and enhanced operational efficiency.
• Stakeholder Collaboration: Engaged with various stakeholders, including terminal managers, operators, and IT teams, to understand their needs and translate them into technical requirements for TOS enhancements.
• Solution Design: Designed and proposed innovative TOS solutions tailored to the specific operational challenges of each terminal, ensuring seamless integration with existing systems.
• Implementation Support: Provided comprehensive support during the implementation phase of TOS solutions, including user training, system testing, and post-implementation reviews to ensure successful adoption and performance.
• Performance Monitoring: Monitored the performance of implemented TOS solutions, analyzing data to measure the impact on terminal operations and making necessary adjustments to maximize benefits.
• Documentation: Created detailed documentation of processes, system configurations, and user guides to support ongoing operations and future enhancements.

Key Responsibilities:

• Supported cargo logistics planning, terminal planning, and terminal software projects as an analyst.
• Conducted financial analysis, research analytics, cost estimating, data charting, and reporting.
• Added value to data by presenting it in interesting and revealing ways.
• Conducted cargo industry research and reported back with filtered, high-quality results.
• Conducted preliminary calls with clients and stakeholders to understand and document problem statements.
• Performed terminal site assessments and prepared gap analysis reports to maximize revenue.
• Prepared CRF, flowcharts, and process documents to support new TOS implementations at logistics terminals.
• Gathered terminal requirements, mapped existing conditions and issues, and identified areas for improvement.
• Performed business process analysis for terminal services, operations, procurement, general cargo, RORO, commercial billing, and CFS.
• Provided support for Navis N4, XPS, and billing systems.

Job Title: Sr. Business Analyst
Duration: May 2015 - May 2018

Summary:
As a Terminal Operating System (TOS) Business Consultant and Business Analyst at a leading consultancy specializing in software for logistics and marine clients in Hong Kong, I played a pivotal role in revolutionizing the IT in Container Terminal Industries. My efforts resulted in significant cost savings and ensured compliance with industry standards.

Client: DP World Asia Holdings, Hong Kong

Key Responsibilities:

• TOS Implementation: Successfully implemented the Zodiac TOS in five terminals of DPWAH:MICT, NSGT, CCT & NSCT in India
  SJB in Canada
  CT3 in Hong Kong
  
• Post Go-Live Support: Provided comprehensive post Go-Live support for various DP World Ltd sites, ensuring smooth operations and user adaptation.
• Third-Party Integration: Managed third-party integration projects, including: Gate automation
  Crane automation
  
• Quality Assurance and Support: Handled QA processes and provided continuous support post Go-Live to maintain system integrity and performance.
• Training: Delivered extensive Super User training and post Go-Live support training, ensuring clients were well-equipped to utilize the TOS efficiently.
• Business Analysis: Conducted detailed business analysis to identify client needs and system requirements, contributing to the successful customization and optimization of TOS solutions.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Developed high-quality documentation, providing clear guidance for future product enhancements and maintenance.
• Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
• Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
• Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
• Improved business processes by analyzing system requirements and implementing IT solutions.