Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Work Availability
Work Preference
Interests
Timeline
Generic
Ruchi Pandya

Ruchi Pandya

Administration and Operations | Event and Travel | Vendor Relations |
Pune

Summary

A goal-driven professional with expertise in Workplace Services and Employee Experience. Skilled at creating inclusive office environments, designing initiatives, and overseeing programs that enhance collaboration, foster community, and cultivate culture. Known for being approachable, adaptable, and passionate about excellence, with a strong ability to manage, train, and empower teams while overseeing vendor performance.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Vice President

Bank of New York
01.2024 - Current
  • Café Operations & Management -Oversee daily operations of the café, ensuring high-quality food and service across all office in Pune.
  • Employee Experience & Engagement -Enhance the café experience, creating a welcoming atmosphere and promoting a sense of community.
  • Employee engagement - Actively collect and analyze employee feedback to improve CSAT
  • Drive collaboration by scheduling monthly meeting with stakeholders and various committee members.
  • Event and Visitor Management - Planning, organizing and implementing company wide events (on-site and off-site, townhalls, annual day, )
  • Work with Global team on streamlining practices, policies and procedures and driving various initiatives across regions.
  • Liaison with various hotels and co-ordinate travel arrangements for team members and visitors.
  • Vendor management - Mange and track vendor performance ensuring contract compliance and governance. Responsible for strengthening various vendor partner relations along with timely submissions of invoices, managing budgets, purchase orders, expense reports and various payments transactions.
  • Closely with with various departments HR, IT, Security and leaders for enhancing employee experience.
  • Ensure all statutory compliances are met and maintain all MIS and monthly reports. Prepare and timely submission of KPI and vendor performance score cards.

SERVICE DELIVERY HEAD

NUANCE COMMUNICATIONS
01.2019 - 07.2023
  • Manage operations for portfolio of around 2M sqft, for India, Australia including co-working spaces across APAC.
  • Collaborated with disciplinary heads to ensure employee services like HK, Pantry, Food Court, Shifting, Pest control, tea vending, furniture, supplies, shipments, techincal, and other utilities are carried out
  • Ability to manage direct and indirect employees, contractors and vendors for a smooth, well-functioning and optimized facilities operation across countries
  • Managing all contracts & costs including new leases, current leases, and facilities management
  • Working closely and productively with internal regional as well as corporate stakeholders such as procurement, IT, finance, and others to provide best-in-class real estate and facilities services to internal customers
  • Expertise in Cafeteria management, transport management, space management, event management
  • Helpdesk operations and manage indirect purchases
  • Developing a reliable & cost-effective vendor base for ensuring timely supplies of standard material
  • Maintaining inventory control & zero down time in account of material issues as per requirement
  • Suggest and implement new technologies in the FM industry across the industry
  • Vendor management - Selection of vendors, working on performance scorecard.
  • QBR and maintaining KPI & SLA tracker to monitor site performance across different geographies
  • Actively participate and support organizational goals and programs like Branding, CSR, Cultural Events and offsites
  • Creating an optimized workspace through work with internal stakeholders and external resources
  • Working with Real Estate brokers, Landlords and their representatives, project management companies, and other vendors as required
  • Manage operational budgets, inventory controls, vendor management
  • Collect feedback & drive improvement based on employee surveys
  • Facilitating open communication channels to promote transparency and better stakeholder management

SITE LEAD at CAPGEMINI

CBRE SOUTH ASIA PVT. LTD.
03.2016 - 01.2019
  • Manage operations for portfolio of around 2.5M sqft, for multiple sites in Pune
  • Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees
  • Preparing client database and operations tracker to track progress & bottlenecks in daily operations
  • Expertise in Leadership and Client Visit arrangement
  • Coordinate and collaborate with various internal and external stakeholders for smooth operations
  • Preparing and compiling MIS reports and monthly management reports
  • Updating and publishing reports as per SLA
  • Assist in various audits and compliance checks, coordination with vendors and BU's on closure
  • Contract and PO management: Purchase Order creation and review
  • Timely follow up of distribution of Salary, bonus, salary slip and full & final settlements
  • Monitor closure of issues/tickets raised within the SLA
  • Managing and tracking invoices - validation and payments

TRAVEL CONSULTANT

FUN HOLIDAYS
04.2015 - 03.2016
  • Meeting client requests for worldwide hotel and tour requirements, co-coordinating with overseas suppliers and hotels, making hotel and tour reservations online and offline
  • MIS: Preparing reports
  • Sending weekly, monthly, and quarterly sales reports to head office
  • Coordinating & Managing suppliers & customers and effectively communicating with them
  • Designing itineraries, vacation packages, costing and hotel booking
  • Providing quotations to various clients depending on requirement
  • Understanding the complete cycle of the process, visas, and coordinating with the accounts department for payments / remittances

BUSINESS CO-ORDINATOR

TECH MAHINDRA
05.2014 - 03.2015
  • End to end recruitment: Sourcing, Staffing, scoping, and on boarding candidates
  • Screening: short listing candidates sourced through portal and validating them on their experience
  • Lateral Hiring: Identifying right candidates with required Skill set and experience and make sure that it should match with the requirement as per the job description
  • Short listing the profiles sourced and sending it to the respective hiring managers
  • Hiring inputs: Meeting hiring managers to understand niche skill profiles
  • HR Round: Conducting HR round for the selected candidates and negotiating salaries on company standards
  • Promptly inform the rejected candidates about the reason for the rejections
  • MIS: Preparing reports on the no of closure, internal movements, and offer decline numbers to ensure the flow of work to reach the aspire rates
  • Sending weekly, Monthly, and quarterly headcount and hiring report
  • Vendor Management: Coordinated with various manpower consultants to procure resources for its operations across India, general screening of the candidate's profile, short-listing them for the interviews, worked on portals
  • Background Verification of new joiners

Education

MBA -

SADHU VASWANI INSTITUE OF MANAGEMENT SUDIES
Pune
04.2015 - 12.2015

Skills

Operations Management

Accomplishments

  • Awarded Star of the Quarter and Going Above & Beyond by People & Places Team in 2019.
  • Awarded Best Practices in Workplace by iNFHRA in 2019-20.
  • Awarded Excellence in Employee Wellness & Health Program for Remote Workers for Pune & Excellence in Corporate Real Estate Consolidation for Bangalore in 2020-21.

Personal Information

  • Date of Birth: 02/23/92
  • Nationality: India

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit SharingHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company Retreats4-day work week

Interests

Reading

Travelling

Timeline

Vice President

Bank of New York
01.2024 - Current

SERVICE DELIVERY HEAD

NUANCE COMMUNICATIONS
01.2019 - 07.2023

SITE LEAD at CAPGEMINI

CBRE SOUTH ASIA PVT. LTD.
03.2016 - 01.2019

MBA -

SADHU VASWANI INSTITUE OF MANAGEMENT SUDIES
04.2015 - 12.2015

TRAVEL CONSULTANT

FUN HOLIDAYS
04.2015 - 03.2016

BUSINESS CO-ORDINATOR

TECH MAHINDRA
05.2014 - 03.2015

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Ruchi PandyaAdministration and Operations | Event and Travel | Vendor Relations |