Ruchi Sethi
N.D
Summary
E-commerce Operations Executive with extensive experience in inventory and client relationship management. Proven ability to enhance operational efficiency and drive sales growth through strategic oversight and effective problem-solving. Recognized for strong communication skills and successful team training, leading to improved organizational performance. Expertise in strategic planning, team leadership, and operational improvement, resulting in optimized workflows and increased profitability.
Overview
21
21
years of professional experience
Work History
E-commerce Operation Executive
HUHA CARE PVT LTD
11.2022 - Current
- Supervise daily operations of e-commerce and physical retail channels, ensuring timely order processing, inventory updates, and customer satisfaction.
- Coordinate with vendors, fulfillment centers, and logistics partners to maintain optimal inventory levels and efficient supply chains.
- E-commerce platforms manage the D2C operations, increasing sales, the efficiency of the sales team, performing excellent customer service, and securing and ensuring accuracy. Of the inventories and stocks on the e-commerce websites (Shopify, Swiggy Minis, Amazon Central, Blinkit, Zepto).
- Work closely with the marketing and product teams to plan new product launches and manage operational readiness.
- Regularly monitor the open emails related to customer feedback, and collaborate with the supportive team to resolve issues and enhance the customer experience.
- Analyze operation workflows to identify bottlenecks, and implement process improvement.
- purchase order and the raw materials, and distribute the emails internally according to the organization and departments.
- Evaluating website performance to determine which elements are performing well, and which need improvement.
- Managing inventory levels by placing orders with suppliers or manufacturers based on projected sales volume.
- Prepare a weekly review on product inventory, logistics performance, and operational KPIs for leadership review.
Office Assistant
JAGDAMBA FOILS PVT LTD
Tilak Nagar
04.2016 - 10.2022
- Maintain daily product records, attendance sheets, and internal reports for the operations managers.
- Handle communication between factory staff, supervisors, and management.
- Support the purchase team by preparing purchase orders, maintaining vendor records, and following up on deliveries.
- Track and manage office and factory supplies; place orders as needed.
- Assist HR with maintaining employee files, ID cards, and shift schedules.
- Maintain stock registers and assisted the finance team with invoicing, filling a record of the items produced from the raw materials used, and the balance.
- Prepare documents for banks after the shipment is delivered, and submit them to the bank for the BRC (Bank Relocation Certificates).
- Regularly monitor the open emails related to the purchase order and the raw materials, and distribute the emails internally according to the organization and departments.
- Schedules and confirms appointments and meetings of the Director with the client and bank officials.
- Order office stationery, and other supplies, and maintain inventory.
- Answer telephone and electronic inquiries, such as fax.
- Preparing a tender for the government dairies related to our company.
- Determine and establish office procedures.
- Greet visitors with the ascertainable nature of the business, and direct visitors to the employer or the appropriate person.
- Record of the preparation of minutes of meetings.
- Arrange the record of the travel schedule and reservations for the director, such as hotel bookings and appointments with the other company.
- Maintains the record of the shipping details of the export shipment, along with the commercial invoice.
- Compile data from the departments, statistics, and other information to support research activities, such as customer complaints and orders, to improve productivity.
- Supervise and train the office staff in procedures and in use new implementation in order to increase the productivity of the company.
- Organize a Conference for the review of the productivity.
- Monitored banking transactions, received payment and timely reminder for the balance payment from the client.
- Distributing staff salary.
Office Admin
Future Point Centre of Information and Technology
03.2011 - 03.2016
- Maintained record of the students related to the Computer Courses.
- Enroll students for the different courses offered by our center.
- Received and answer phone call of the Enquiry related to the computer courses.
- Maintained record of the student payment issue the invoices, and make the track of the balance payments.
- Maintained the computerized record of all the relevant handout related to the course provide them on emails.
- Monitored the Practical Classrooms, purchasing stationery items checking other related items for the lab rooms and required things.
- Purchasing office supplies, Equipment's and Facilities.
- Maintain the record, facilities record of staff and Teacher and other petty cash expenses make track in the files manually.
- Imparting of Training on Microsoft Technologies, 8 of Training Material and managing the installation, configuration & maintenance of Windows servers, workstations, network services and peripherals.
- Counseling students on career decisions for short term courses and long-term courses.
Customer Care Executive
Atlas Documentary Facilitator Corporation
09.2009 - 02.2011
- Working as Outbound Caller for the ADFC (ATLAS DOCUMENTARY FACILATOR CORPORATION) Credit Card Division (X- sell the product of Hdfc Ergo General Insurance and Hdfc Life Insurance).
- Working to complete all the target on daily basis.
- Exception Curing.
- Responsible to closed the product leads of the customer with proper detailed given and on rejection communicate to them.
- Responsible for providing assistance in the resolution of customer Query on phone.
- Check with the channel partner for all the leads of general insurance and Life insurance.
Sr. Associate
I- PROCESS sister concern of ICICI BANK Home Finance
06.2004 - 06.2009
- Worked in the Capacity of Senior Associate for the ICICI Home Loan Division and lead a team of 20 Customer Care Executives by supporting them in the Preparation of loan appraisal memo for all types of customers (Salaried, Business man and Self-Employed Professionals).
- Responsible for the Preparation of financial analysis sheets for eligible loan customers and analyses the existing and prospective risk exposure associated with the proposal.
- Responsible for providing assistance in the resolution of high profile customer complaints by lesioning with the users/teams and ensuring successful resolution of the reported issue.
- Preparation of the MIS reports for the entire division to be produced and the targets defined and achieved for the longs, disbursement on daily, weekly, monthly & Yearly basis.
- Coordinating with the customers for the registration of the property, keeping the track of the cheques given to the lawyers and customers and maintaining all the returned cheques through the MIS reports from the lawyer & solving queries regarding returned cheques.
Education
GNIIT Course -
NIIT
01.2004
B.A (P) -
01.2003
Diploma in Office Management -
01.2000
Skills
- Research and development
- E-commerce management
- Inventory control and order processing
- Customer service and vendor coordination
- Team collaboration and effective communication
- Data analysis and raw materials inventory
- Presentation preparation and correspondence
- Tender preparation and appointment coordination
- Cash flow management
- Training and development
- Client acquisition and program implementation
- System record maintenance
- Confidential information handling
- Strategic thinking and time management
- Client relationship management
- Employee training and performance management
- Problem solving and decision making
- Operations management and operational excellence
- Supply chain management
- Team leadership and computer skills
Hobbies and Interests
- Reading Books
- Listening to Music
Personal Information
Date of Birth: 01/07/82
Marital Status
Married
Languages
Hindi
First Language
Timeline
E-commerce Operation Executive
HUHA CARE PVT LTD
11.2022 - Current
Office Assistant
JAGDAMBA FOILS PVT LTD
04.2016 - 10.2022
Office Admin
Future Point Centre of Information and Technology
03.2011 - 03.2016
Customer Care Executive
Atlas Documentary Facilitator Corporation
09.2009 - 02.2011
Sr. Associate
I- PROCESS sister concern of ICICI BANK Home Finance
06.2004 - 06.2009
GNIIT Course -
NIIT
B.A (P) -
Diploma in Office Management -
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