Ruchi Sharma
London
Summary
Results-driven individual with excellent communication and project management capabilities. Proven track record of effectively managing multiple priorities in dynamic settings. Recognized for proactive problem-solving and commitment to enhancing processes and achieving team goals.
Skilled in managing projects, resolving complex issues, and fostering teamwork. Known for a strong focus on quality and a results-oriented mindset. Proven ability to adapt and implement effective solutions in dynamic environments.
Aspiring to secure full-time role that embraces professional challenges and capitalizes on strong interpersonal skills, effective time management, and adept problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Tesco Colleague (Part Time)
Tesco
09.2023 - Current
- Facilitate exemplary customer service, managing inquiries and securing satisfaction.
- Handle nearly 50 customer calls on a daily basis to solve their queries
- Ensure flawless store aesthetics and product displays for superior customer experience.
- Engage with team members to refine processes, boosting overall efficiency.
- Facilitate inventory management and restocking processes to meet customer demand efficiently.
- Maintained optimal stock rotation practices to decrease shrinkage
- Reacting promptly to ensure compliance with sales regulations.
Compliance Officer
Proficious Solutions Pvt. Ltd.
08.2022 - 08.2023
- Managed approximately 100 calls in a day from clients.
- Execute compliance evaluations for all staff, guaranteeing adherence to NHS standards and UK healthcare regulations.
- Oversee accurate compliance records in accordance with GDPR standards and legal mandates.
- Collaborate with candidates and consultants to confirm document accuracy and obtain required compliance information.
- Streamline audit processes, delivering accurate compliance reports and emphasizing opportunities for improvement.
- Streamline timely reference chasing and documentation processing for efficient recruitment operations.
- Signal critical escalations to management, guaranteeing swift resolution of compliance concerns.
- Major Accomplishments:
- Instructed new team members regarding compliance processes and documentation standards.
- Streamlined compliance processes, expediting candidate onboarding timelines.
- Cultivated strong client and candidate relationships by utilizing effective communication and strategic problem-solving.
Administrative Officer
Merit Plus
12.2021 - 07.2022
- Managed scheduling for doctors, nurses, and HCAs.
- Creating leads and engaging prospects to convert inquiries into business
- Administer a team of more than 75 healthcare professionals, ensuring effective recruitment and optimal shift scheduling.
- Managed training logistics for healthcare professionals, ensuring all required sessions are arranged promptly when certifications expire or further training is necessary.
- Streamlined sales support processes and managed doctor submissions.
- Deliver training initiatives for new recruits to promote adaptation to work environment
- Developed and evaluated management improvements and practices in division through use of research and analysis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
Administration Associate
IMS People Possible
01.2020 - 12.2021
- Documented nearly 1000 vendor invoices in software and investigated overdue invoices for payment collection daily.
- Executed and managed catering logistics for in-office events and meetings.
- Performed administrative clerk duties including light typing, copying, and scanning.
- Facilitated and organized meetings and appointments in conference rooms.
- Managed and structured 100's of incoming and outgoing calls while accurately recording messages for office staff distribution.
- Facilitated completion of diverse special projects featuring varying complexity
- Streamlined office procedures through automation of correspondence management, recordkeeping, and online communications.
- Coached and instructed at least 25 employees on office policies and procedures.
- Employed solutions-oriented approach for addressing complex problems, supporting management and overall business strategy.
- Completed daily logs for management review
- Managing approximately 5 company email accounts handling nearly 1000 emails in a day.
Education
MBA - Global Business
Coventry University London
London09.2024
Bachelor of Commerce -
HB Palan College
Gujarat01.2021
Skills
Problem resolution
Customer service
Relationship building
Communication
Analytical thinking
Team management
Project planning
Task prioritization
Attention to detail
Self-Directed
Accomplishments
- I was selected in the national camp for badminton in India
- Won many trophies in sports like cricket, Kho-Kho, Kabaddi, Volleyball, Badminton etc
- I was the student ambassador for last 2 years of my bachelors and managed all the sports activities in the university
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Tesco Colleague (Part Time)
Tesco
09.2023 - Current
Compliance Officer
Proficious Solutions Pvt. Ltd.
08.2022 - 08.2023
Administrative Officer
Merit Plus
12.2021 - 07.2022
Administration Associate
IMS People Possible
01.2020 - 12.2021
MBA - Global Business
Coventry University London
Bachelor of Commerce -
HB Palan College