Ruchi Sheth
Auckland
Summary
Strategic Business Account Manager known for high productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and market trend analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Account Manager
Genesis Energy
Auckland
03.2022 - Current
- Building customer relationships with small and medium businesses, and managing their overall needs.
- Negotiating pricing and terms with the customers to maximize the profitability and customer retention
- Identified growth opportunities, achieving upsell targets on mobile, and connectivity solutions.
- Collaborated with technical and service delivery teams to resolve escalations and ensure smooth onboarding.
- Used Salesforce CRM to manage the pipeline, forecast sales, and track account activities.
Sales and Retention Supervisor
Genesis Energy
Auckland
06.2019 - 01.2022
- Led various customer campaigns for EV, Home moves and more
- Hired, trained and onboarded new team members
- Managed day-to-day operations to meet the customer's needs.
- Worked with customer service and product development teams to enhance the overall customer experience
- Collaborated with the product team to identify further growth opportunities
Business Development Manager
Motion Entertainment
Rotorua
08.2017 - 06.2019
- Identified and capitalized on new market opportunities, resulting in a 15% increase in customer acquisitions.
- Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty.
- Developed and executed a successful marketing campaign that generated leads.
- Implemented a system for tracking and reporting on team performance, providing key insights for management.
Education
Post Graduate -Business Management -
Toi Ohomai Institute of Technology
New Zealand 05-2017
Skills
- Customer relationship management
- Account management
- Negotiation strategies
- Data analysis
- Contract negotiation
- Sales analytics
Certification
- Salesforce CRM Essentials
- Advanced Customer Engagement
References
References available upon request.
Timeline
Business Account Manager
Genesis Energy
03.2022 - Current
Sales and Retention Supervisor
Genesis Energy
06.2019 - 01.2022
Business Development Manager
Motion Entertainment
08.2017 - 06.2019
Post Graduate -Business Management -
Toi Ohomai Institute of Technology
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