Ruchi Shukla
Operations And Management
Noida,UP
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Operations Executive
Alloy Warehouse And Interior LLP
Noida, Uttar Pradesh
02.2017 - Current
- Manage team of 10 peoples of 4 different teams.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Implemented policies and standard operating procedures for continuous improvement.
- Developed and implemented daily operations plans such as dispatch, payment tracker, Cheques records and deliveries.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting dispatch details regularly such as dispatch with Eway bill.
- Follow up and maintain Weekly prospect sheet to analysis projects status.
- Evaluated upcoming program plans (Mock ups Presentation) to forecast expected resource needs.
- Implemented tracking system and worked with warehouse team to improved tracking and logging of work issues.
- Restocked inventory to monthly and yearly inventory audits and calculated, updated and presented reports.
- Represented company to vendors, walk in customers and other external stakeholders by presentation.
- Established and administered annual budget of various parties with effective controls to prevent overages.
- Built and strengthened relationships with clients through updating them about our new products.
- Applied dealer performance data to evaluate and improve operations, target current business conditions yearly basis.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations such as delivery issues.
- Conducted office management and orientation programs to provide compete knowledge of process to provide transparency between team.
Corporate Sales Coordinator
Dalmiabiz Pvt Ltd
Noida, Uttar Pradesh
06.2016 - 01.2017
- Managed over 10 Business Developers through out the day.
- Generating and sharing new business opportunities by utilizing strategic networking, and digital marketing.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Providing support to technical team in developing and executing website design through flowchart, guidance and knowledge presentations.
- Collaborate with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Corporate with customers, management and sales team to better understand customer needs and their recommendation on appropriate solutions of various issues.
- Forecast no of labs coming within the months and set successful policies to achieve of objective.
- Investigated and integrated new strategies to expand business operations and grow customer base such as free lab coats etc.
- Onboard documentation within the accurate time.
Corporate Sales and Alliance
Askmebazaar.com
Noida, Uttar Pradesh
04.2015 - 05.2016
- Stepped in to ring up clients to maintain stock during sales more than 100 clients.
- Do cold calls to make them hot and inform sales team as per the location.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Identified opportunities for growth within the territory and collaborated with sales teams to reach sales goal.
- Held monthly meetings with Deputy Manger, Sales team, Category Managers to identify techniques to overcome sales obstacles.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Successfully oversaw and handled all merchandising and maintenance for front end website.
- Managed onboard files and records for more than 100 clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared daily seller reports and inventory reports to assist business leaders with key decision making and strategic operational planning.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Supervised and guided 10 content writers and responded quickly to questions, which improved understanding of job responsibilities.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Engineering - Electronics And Telecommunication
Jabalpur Engineering College
Jabalpur 08.2012 - 04.2015
Diploma - Electronics And Telecommunication
Govt Polytechnic College Rewa
Rewa 07.2009 - 05.2012
High School -
Kendriya Vidyalaya Bairagarh
Bhopal 04.2008 - 03.2009
Skills
Team Handling
undefinedTimeline
Operations Executive
Alloy Warehouse And Interior LLP
02.2017 - Current
Corporate Sales Coordinator
Dalmiabiz Pvt Ltd
06.2016 - 01.2017
Corporate Sales and Alliance
Askmebazaar.com
04.2015 - 05.2016
Bachelor of Engineering - Electronics And Telecommunication
Jabalpur Engineering College
08.2012 - 04.2015
Diploma - Electronics And Telecommunication
Govt Polytechnic College Rewa
07.2009 - 05.2012
High School -
Kendriya Vidyalaya Bairagarh
04.2008 - 03.2009
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