Accomplished professional with over 15 years of experience in the retail industry. Highly skilled in product development, quality assurance, and product compliance. Sharp professional with vast experience in inspecting and testing products to identify defects. Expertise in implementing preventive procedures to avoid product recalls. Committed to achieving long-term success and creating an impactful workplace.
Overview
23
23
years of professional experience
Work History
Product Development & Quality Manager
Apparel Group, R&B kids
06.2021 - 05.2024
Working closely with design & buying team for new development for seasonal collection from design concept to prototype in term of fitting / measurements.
Producing detailed tech pack following complete development of product from initial drawings to final samples, liaising with factories & also travel to offshore factories to follow progress check. Creating base measurements across all product category.
Managing Product Approvals team and managing day to day activities of product & compliance approval across categories-Apparel/Home textile/non-Apparel.
Keep internal teams and suppliers constantly informed and up-to-date on new trends, programmes, techniques and opportunities suitable for brand
Providing support for Root Cause Analysis of product quality related issues; evaluating possible design solutions to improve cost, quality and performance
Support the development team on all aspects of development (design pack handover, factory choice, technique, production viability) to ensure the product offered to the Brand will be the right product at the right price within the right lead time
Reviewing product regulations and ensuring products comply with any new regulations in the region
Monitoring and acting on Product performance data in terms of product corrections / product design improvements
Attending customer complaints, and product rejections/recalls; carrying out root cause analysis of quality issues and implementing corrective and preventive actions; introducing various value-added processes in order to reduce / eliminate customer complaint
Quality Manager Technical & Sourcing
Landmark group (Babyshop)
10.2012 - 03.2020
Worked on-line and managing total merchandise affairs, in a technology enable environment using latest software PLM (product lifecycle management) starting from order processing, sample submission, TNA, production planning, approvals and complete monitoring of each style
Working closely with the design & technical team, it involves the developing seasonal collection from design concept through to prototype
Travelling overseas for factory audits
Closely monitored productions, ensuring product development stayed accurate and within company's high-quality standards
Developed effective quality control processes, designing based on current operational flaws and government regulations
Managed product rejection and approval processes, making decisions based on quality and safety
Conducted in-depth quality assessments into finished products, ensuring products were produced to excellent and safe working order
Conducted in-depth investigations into product recall to determine root causes and make action plans to avoid future mistakes
Ensured product design and development stayed within safety and legal regulations
Vendor management & implementation of New EU & SASO regulations
Lead in cost reduction programs to ensure business targets are aligned with buying prices.
Lead Key project of nomination process & setting of business open costings to ensure cost savings.
Expert in rejection control and minimize the O/H cost for factories.
Representing Brand for company's CSR program and implementing the policy in brand and business.
Spearheading the development and implementation of key sourcing strategies, identifying & developing reliable supplier base for fabric & trims, minimising lead time for procurement and meeting the set deadlines and maintaining high quality standards for incoming materials.
Devising & implementing quality assurance program in compliance with company requirements; globally benchmarked standards and local regulations.
Conducting vendor audits, identifying non-compliances and preparing audit reports, leveraging on regional and global support to close non-compliances & share best industry practices.
Timeline
Product Development & Quality Manager
Apparel Group, R&B kids
06.2021 - 05.2024
Quality Manager Technical & Sourcing
Landmark group (Babyshop)
10.2012 - 03.2020
Sr. Merchandiser
Forever 21 India
01.2011 - 09.2012
Asst. Product Manager
Groupe Zannier, CAZ
04.2009 - 12.2010
Sr. Merchandiser
M/s. CD Lifestyle Pvt.Ltd
11.2007 - 03.2009
Merchandiser
Esteem buying Services
10.2004 - 01.2007
Merchandiser
Premier Overseas
09.2001 - 10.2004
B. A - arts
Delhi University
Diploma - Textile Designing
South Delhi Polytechnic
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