RUCHI SRIVASTAVA
New Delhi
Summary
The very first thing which describes me is I am passionate of what I do as a person & professional. Working diligently with changing resources & conditions to deliver the best is what I urge at. I am creative & self-driven.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Security Analyst
American Express India Private Limited
03.2020 - Current
Lead Business Analyst
American Express India Private Limited
03.2017 - 02.2020
Associate Command Centre
Convergys India Pvt. Ltd.
10.2016 - 03.2017
- Inhouse WFM Point of Contact from vendor Side
- Hosting Daily Strategy calls with Operation Heads & Clients
- Keeping Track of Performance & Initiating improvement measures for the Sites handled in the Team
- Training & developing expertise on WFM Tools & have also served as main resource of some core crucial inwards & outwards implementation programs.
Reporting Associate
Convergys India Pvt. Ltd.
03.2014 - 10.2016
- Handling one Site at a broader level
- Participating on Daily Calls & keeping a track of performance threats for the Site
- Taking decision like requesting OT/VGH depending on performance
- Keeping a watch on Service Level, Attendance
- IEX schedule updates
- Avaya CMS queue Management.
Voice Support
Convergys India Pvt. Ltd.
10.2011 - 03.2014
- I joined Converges as a Voice Support to one of their Clients who were related to Credit card Servicing
- My job responsibilities included the following- Working on Password reset & failed login requests
- Keeping a record of the incoming requests coming all day
- Hands-on experience with office 2013 productivity tools like Word, Excel, PowerPoint and Outlook
- Handling critical incidents, (sev-1) on priority.
Voice Support Executive
IBM Global Process Services
09.2009 - 05.2011
- Providing end to end resolution to clients over inbound calls
- Handling Client query, request & complaint
- Creating reports dealing with Client survey
- Maintaining Database & other records.
Education
Skills
Conduct comprehensive risk assessments of third-party vendors and partners to identify potential security vulnerabilities and compliance gapsAnalyze security questionnaires, assessments, and reports submitted by vendors, and validate the accuracy of their responsesCollaborate with internal stakeholders and external vendors to remediate identified security issues and ensure compliance with cybersecurity standards and regulationsStay current with industry trends, emerging threats, and best practices in third-party risk management and cybersecurityAssist in the continuous improvement of the third-party risk management program, including process enhancements and policy development
Certification
ISO 27001 LA certified
Position Held
- Reporting Associate, 03/2014, 10/2016, Handling one Site at a broader level., Participating on Daily Calls & keeping a track of performance threats for the Site., Taking decision like requesting OT/VGH depending on performance., Keeping a watch on Service Level, Attendance., IEX schedule updates., Avaya CMS queue Management.
- Voice Support, 10/2011, 03/2014, Working on Password reset & failed login requests., Keeping a record of the incoming requests coming all day., Hands-on experience with office 2013 productivity tools like Word, Excel, PowerPoint and Outlook., Handling critical incidents, (sev-1) on priority.
Current Profile
American Express India Private Limited, Third Party Security Management, Information Security Analyst, 03/2020, Present
Previous Profiles
American Express India Private Limited, Work Force Management, Lead Business Analyst, 03/2017, 02/2020
Personal Information
- Total Experience: 14 years
- Date of Birth: 11/25/85
Previous Employment2
IBM Global Process Services, 09/2009, 05/2011, Voice Support Executive, Providing end to end resolution to clients over inbound calls., Handling Client query, request & complaint., Creating reports dealing with Client survey., Maintaining Database & other records.
Timeline
Information Security Analyst
American Express India Private Limited
03.2020 - Current
Lead Business Analyst
American Express India Private Limited
03.2017 - 02.2020
Associate Command Centre
Convergys India Pvt. Ltd.
10.2016 - 03.2017
Reporting Associate
Convergys India Pvt. Ltd.
03.2014 - 10.2016
Voice Support
Convergys India Pvt. Ltd.
10.2011 - 03.2014
Voice Support Executive
IBM Global Process Services
09.2009 - 05.2011