RUCHI SRIVASTAVA
New Delhi
Summary
The very first thing which describes me is I am passionate of what I do as a person & professional. Working diligently with changing resources & conditions to deliver the best is what I urge at. I am creative & self-driven.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Security Analyst
American Express India Private Limited
03.2020 - Current
Lead Business Analyst
American Express India Private Limited
03.2017 - 02.2020
Associate Command Centre
Convergys India Pvt. Ltd.
10.2016 - 03.2017
- Inhouse WFM Point of Contact from vendor Side
- Hosting Daily Strategy calls with Operation Heads & Clients
- Keeping Track of Performance & Initiating improvement measures for the Sites handled in the Team
- Training & developing expertise on WFM Tools & have also served as main resource of some core crucial inwards & outwards implementation programs.
Reporting Associate
Convergys India Pvt. Ltd.
03.2014 - 10.2016
- Handling one Site at a broader level
- Participating on Daily Calls & keeping a track of performance threats for the Site
- Taking decision like requesting OT/VGH depending on performance
- Keeping a watch on Service Level, Attendance
- IEX schedule updates
- Avaya CMS queue Management.
Voice Support
Convergys India Pvt. Ltd.
10.2011 - 03.2014
- I joined Converges as a Voice Support to one of their Clients who were related to Credit card Servicing
- My job responsibilities included the following- Working on Password reset & failed login requests
- Keeping a record of the incoming requests coming all day
- Hands-on experience with office 2013 productivity tools like Word, Excel, PowerPoint and Outlook
- Handling critical incidents, (sev-1) on priority.
Voice Support Executive
IBM Global Process Services
09.2009 - 05.2011
- Providing end to end resolution to clients over inbound calls
- Handling Client query, request & complaint
- Creating reports dealing with Client survey
- Maintaining Database & other records.
Education
Skills
Conduct comprehensive risk assessments of third-party vendors and partners to identify potential security vulnerabilities and compliance gapsundefined
Certification
ISO 27001 LA certified
Position Held
- Reporting Associate, 03/2014, 10/2016, Handling one Site at a broader level., Participating on Daily Calls & keeping a track of performance threats for the Site., Taking decision like requesting OT/VGH depending on performance., Keeping a watch on Service Level, Attendance., IEX schedule updates., Avaya CMS queue Management.
- Voice Support, 10/2011, 03/2014, Working on Password reset & failed login requests., Keeping a record of the incoming requests coming all day., Hands-on experience with office 2013 productivity tools like Word, Excel, PowerPoint and Outlook., Handling critical incidents, (sev-1) on priority.
Current Profile
American Express India Private Limited, Third Party Security Management, Information Security Analyst, 03/2020, Present
Previous Profiles
American Express India Private Limited, Work Force Management, Lead Business Analyst, 03/2017, 02/2020
Personal Information
- Total Experience: 14 years
- Date of Birth: 11/25/85
Previous Employment2
IBM Global Process Services, 09/2009, 05/2011, Voice Support Executive, Providing end to end resolution to clients over inbound calls., Handling Client query, request & complaint., Creating reports dealing with Client survey., Maintaining Database & other records.
Timeline
Information Security Analyst
American Express India Private Limited
03.2020 - Current
Lead Business Analyst
American Express India Private Limited
03.2017 - 02.2020
Associate Command Centre
Convergys India Pvt. Ltd.
10.2016 - 03.2017
Reporting Associate
Convergys India Pvt. Ltd.
03.2014 - 10.2016
Voice Support
Convergys India Pvt. Ltd.
10.2011 - 03.2014
Voice Support Executive
IBM Global Process Services
09.2009 - 05.2011
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