Ruchi Vasani
Nagpur
Summary
Reliable and resourceful member of the workforce who is committed to provide high productivity and efficient task completion. My aim is to have a symbiotic relationship with the organization where I can utilize my skills, abilities, expertise, and knowledge to empower and facilitate minds of people.
Overview
15
15
years of professional experience
Work History
Associate Technical Consultant
Altera Digital Health
Pune
10.2021 - Current
- First point of contact for customers to diagnose complex customer questions or problems via live calls, chats, and email.
- Tracking and documenting inbound support requests to ensure proper notation of customer problems or issues by following SOPs and meeting SLAs.
- Hands-on experience in application/product support.
- Experience of working effectively independently as well as in a team environment.
- Good written and oral communication skills along with strong customer service skills.
- Profound understanding of healthcare-related terminology, patient care, and service needs priorities.
- Ability to multi-task consistently to meet assigned deadlines with customer-centric focus.
- Liaison with various departments within the company for achieving desired common objectives.
- Handling escalations pertaining to unresolved cases.
Quality Analyst
Star Itech Pvt Ltd
Nagpur
07.2009 - 07.2019
- Around 10 years of work experience in the field of Medical Transcription. Excellent speed and accuracy at inscribing complex and detailed transcriptions verbally dictated by the U.S. doctors.
Education
Master of Arts - English Literature
Hislop College
Nagpur, India10-2020
PG Diploma - Medical Lab Technology
RST Regional Cancer Hospital And Research Center
Nagpur08-2008
Bachelor of Science - Biochemistry
Hislop College
Nagpur, MH06-2006
Skills
- HIPAA compliant
- Communication skills
- Critical thinking proficiency
- Case management
- Motivation techniques specialist
- Customer satisfaction
- Client-focused
- Motivation techniques specialist
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Accomplishments
- Received Employee of the Month (EOM) five times in 2023.
- Received perfect Voice of the Customer (VOC) rating-5.0 four times in 2023.
- Nominated as Employee of the month for the third consecutive month in March 2024.
- Received perfect Voice of the Customer (VOC) rating-5.0 in February and March 2024.
- Recognized with Communicate/Share Knowledge badge.
- Recognized with Operational Excellence badge thrice.
- Recognized with Above and Beyond badge.
- Lended voice for IVR recording of Paragon applications. It is on the tollfree +18008001844. It can be heard under new case after dialing the menu options.
Timeline
Associate Technical Consultant
Altera Digital Health
10.2021 - Current
Quality Analyst
Star Itech Pvt Ltd
07.2009 - 07.2019
Master of Arts - English Literature
Hislop College
PG Diploma - Medical Lab Technology
RST Regional Cancer Hospital And Research Center
Bachelor of Science - Biochemistry
Hislop College
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