RUCHICKA RAWAT

Dynamic senior management professional with a proven track record in strategic planning, operations management, project management, and team leadership. Expertise in transforming complex challenges into actionable strategies that drive growth and enhance profitability. Committed to fostering collaborative environments that empower teams to exceed performance goals. Skilled in leveraging analytical abilities to identify improvement opportunities and implement innovative solutions aligned with organizational objectives.

• Designed & led ‘Client Satisfaction Survey’ program within the RCM Function
• Led various Quality initiatives within RCM function to drive Quality from 85% to 98%
• Driven ‘On-boarding Program’ for new clients through ‘Welcome Letters’
• Lead and driven ‘Compliance Awareness Program’ to make sure centre is HIPAA compliant
• Designed and driven ‘Leadership Program’ for RCM Management Team
• Driven awareness and compliance on ‘Hitrust’ process and policies centrally for all centres through Training programs
• Received the ‘Exemplary Performance’ Award and was recognized as ‘Face of CSD’ for 2011 MTS Brand Launch.
• Rated ‘Superior’ on performance scale for 2009 PMS.
• Successfully driven KYC project for Data customers during On-boarding
• Successfully drove the Service Segmentation for CSD and headed the launch of MNP Process Pan India.
• Successfully drove and implemented TRAI led Customer Communication guidelines Pan India

• A dynamic professional with 23+ years of rich experience in Strategic Management, Operations Management, Customer Relationship Management, Compliance Management & Team Management.
• Holds the distinction of leading & managing the operations and contributing to higher rate of growth.
• Adept in driving customer level profitability by providing customer satisfaction data to support management decision-making, knowledge of principles of Customer Relationship / Customer Value Management.
• Displayed proficiency in implementing innovative customer service strategies & processes for TAT / SLA’s across departments with the view to escalate customer satisfaction in turn leading to Customer Retention.
• An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities.

• Current Address: 1104, Utopia B, Casa Bella Gold, Palava City, Mumbai - 421204.
• Date of Birth: 31st March, 1980

Accounting Foundations: Managerial Accounting