Ruchika Verrma
Store Manager
Ahmedabad
Summary
Results-driven retail management professional determined to exceed company sales goals. Accomplished leader with Deep understanding of market conditions. Accustomed to stepping into different roles to enable business operations to evolve and meet changing demands. Proven track record of Business Development, B2B Sales ,Key Account Management.
Overview
14
14
years of professional experience
1
1
Language
Work History
Store Manager
Bharti airtel
10.2022 - Current
- Accountable for sales and retention through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Enterprise Sales Manager
Reliance Jio
01.2020 - 10.2021
- Steering enterprise business for Rajasthan with a focus on generating revenue by partnering with System Integrators and achieving monthly & quarterly goals through effective consultative selling
- Devising business plan for the region including Key Accounts Strategy, Volumes, Business Forecasts, Budgets/Cost Management & Control
- Collaborated closely with cross-functional teams to ensure seamless delivery of products and services for maximum customer satisfaction.
- Enhanced customer retention rates by consistently delivering exceptional service throughout the entire sales cycle.
- Demonstrated strong financial acumen by accurately forecasting revenue growth based on market trends and available resources.
- Consistently met or exceeded sales targets by proactively managing sales pipeline and ensuring timely follow-ups on leads.
- Established long-term relationships with key clients through effective communication, negotiation, and relationship management.
- Drove significant revenue growth through effective territory management strategies aligned with corporate goals.
Relationship Manager
Vodafone Idea Ltd.
10.2013 - 03.2019
- Responsible for service activation, document management for services request
- Responsible for overseeing the day-to-day operation of the team, Engaged to end-to-end process of prepaid/post-paid/m-pesa activation, documents management
- Responsible for completing project life cycle right from the receiving understanding requirement, responsible for project, deployment with gained client satisfaction- Team development motivation
- Co-ordinate with the cross functional teams, both internally and externally (partners, vendors, client etc) to ensure business target achievements and meeting customer expectation on services delivery
- Managed account business solution activations with specified timelines and document management as per the statutory & regulatory guidelines
- Managing the portfolio of HNI/Ultra HNI clients/Enterprises clients
- Directed customer lifecycle management therapies and/or service management of HNI for Jaipur region with a view to safeguard existing revenues
- Executed strategies for resolving customer complaints/escalations within prescribed timelines in order to re-gain customer confidence, attaining client delight and high customer success.
Backend Executive
ICICI Bank
01.2011 - 10.2013
- Administered Credit/Debit Card dispute (Charge Back) and prepared dispute cases to recover funds for merchants/banks
- Monitored disputed transactions for possible fraudulent activity
- Addressed & resolved product and service problems, thereby provided excellent customer service.
Education
MBA (Marketing & Finance) -
JNU
BA - undefined
JDB University
Digital Marketing Certification - undefined
Jaipur
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Operations Management
Problem-Solving
Team Management
Receivables management
Personal Information
Date of Birth: 07/29
Timeline
Store Manager
Bharti airtel
10.2022 - Current
Enterprise Sales Manager
Reliance Jio
01.2020 - 10.2021
Relationship Manager
Vodafone Idea Ltd.
10.2013 - 03.2019
Backend Executive
ICICI Bank
01.2011 - 10.2013
MBA (Marketing & Finance) -
JNU
BA - undefined
JDB University
Digital Marketing Certification - undefined
Jaipur
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