VENKATESH R
CHENNAI
Summary
Expert in staff training aligned with company SOPs, ensuring compliance and operational efficiency. Skilled in managing customer inquiries and optimizing shift operations. Experienced Quality Analyst adept at identifying and resolving critical quality issues through effective research and analysis. Demonstrates strong analytical, organizational, and planning skills with a proven ability to work independently and with minimal supervision.
Overview
8
8
years of professional experience
Work History
Quality Analyst
Foundever Group (OVO)
Chennai
01.2025 - Current
- Ensured quality standards in customer services by identifying defects and implementing improvement processes.
- Analyzed data to identify patterns and address root causes of quality issues.
- Identified and implemented process improvements to enhance efficiency and achieve regulatory standards.
- Reduced costs while improving customer satisfaction through streamlined compliance initiatives.
Technical Support Engineer
Foundever Group (Coates)
Chennai
02.2023 - 01.2025
- Facilitated installation of digital menu boards and software on-site for clients.
- Tracked product dispatch and technician visits to address technical issues promptly.
- Supported on-site technicians in troubleshooting by remotely accessing digital menu boards.
Customer Support Engineer
Foundever Group (AVG)
Chennai
06.2022 - 02.2023
- Resolved complex technical issues for incoming customer calls regarding electronic devices.
- Guided customers through installation of anti-virus software on multiple devices. Provided detailed information about software usage and benefits to enhance the user experience.
- Escalated critical support desk tickets to level 3 for urgent resolution.
Assistant Restaurant Manager
McDonald
Chennai
05.2019 - 01.2021
- Provided leadership and direction to restaurant employees.
- Maintained accurate records of sales transactions and other financial information.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Monitored customer service standards and took corrective action when needed.
Chef
T.G.I. FRIDAYS
Pune
01.2017 - 01.2018
- Acquired advanced cooking techniques specific to Latin American cuisine.
- Executed timely mis-en-place processes to enhance kitchen efficiency.
Education
Bachelor's Degree - Catering Technology and culinary arts
Culinary Academy of India
Hyderabad01.2017
Higher Secondary Certification -
Srimathi Maharani Bai Jumnadas School
Chennai01.2014
Senior Secondary - State Board
Chennai Public School
Chennai01.2012
Skills
- Salesforce
- Ubuntu IoT
- CRM tools
- Excel
- Genesys
- Customer retention
- Business process improvement techniques
- QA tools and technologies
Languages
- English
- Tamil
- Hindi
Industrial Exposure
Trainee, PARK HYATT, 12/07/15 - 04/04/16, Competed 18 weeks of Industrial Training in PARK HYATT, Chennai. I was trained in Pastry, Butchery & Garde Manger departments.
Personal Information
- Passport Number: R0940574
- Date of Birth: 12/20/96
Timeline
Quality Analyst
Foundever Group (OVO)
01.2025 - Current
Technical Support Engineer
Foundever Group (Coates)
02.2023 - 01.2025
Customer Support Engineer
Foundever Group (AVG)
06.2022 - 02.2023
Assistant Restaurant Manager
McDonald
05.2019 - 01.2021
Chef
T.G.I. FRIDAYS
01.2017 - 01.2018
Bachelor's Degree - Catering Technology and culinary arts
Culinary Academy of India
Higher Secondary Certification -
Srimathi Maharani Bai Jumnadas School
Senior Secondary - State Board
Chennai Public School
Similar Profiles
El mehdi ODAYAMEEl mehdi ODAYAME
Performance improvement & Project manager Senior at Foundever GroupPerformance improvement & Project manager Senior at Foundever Group
GABRIELLE CARDOZO DE LIMAGABRIELLE CARDOZO DE LIMA
Analista de Atendimento Nível II (Bilíngue) at Foundever GroupAnalista de Atendimento Nível II (Bilíngue) at Foundever Group
Megan CarrollMegan Carroll
Energy Advisor (vulnerable) at OVOEnergy Advisor (vulnerable) at OVO
CA Srimathi BCA Srimathi B
Assistant Manager at Maveric Systems LtdAssistant Manager at Maveric Systems Ltd
Hemavathy MHemavathy M
Senior Digital Content Creator (Business Analyst) at Fidelity InvestmentsSenior Digital Content Creator (Business Analyst) at Fidelity Investments