Painting and reading
Ruchika Mittal
Personal Banker
Allahabad
Summary
Building excellent client rapport to foster satisfaction and loyalty.
Driven to bring value through extended knowledge of financial products, services and branch operations.
Experienced banker with over 3+ years of experience in banking profession. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Personal Banker
HDFC
Allahabad
06.2019 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
Education
High School -
St. Mary's Convent Inter College
Allahabad 04.2010 - 03.2011
Master Of Business Administration - Finance And Marketing
Amity University
Noida 08.2017 - 05.2019
Bachelor Of Business Administration - Commerce
Banasthali University
Jaipur 07.2013 - 05.2019
Commerce - Finance
St.Mary's Convent Inter College
Allahabad 04.2012 - 03.2013
Skills
Financial product knowledge
Cash Handling
Banking operations knowledge
Financial services
Business Development
Financial Advising
Client relationship management
Certification
NISM -Series – V-A: Mutual Fund Distributors Certificate Examination Online Continuing Professional Education(eCPE) - Allahabad,2021
Interests
Timeline
Personal Banker
HDFC
06.2019 - Current
Master Of Business Administration - Finance And Marketing
Amity University
08.2017 - 05.2019
Bachelor Of Business Administration - Commerce
Banasthali University
07.2013 - 05.2019
Commerce - Finance
St.Mary's Convent Inter College
04.2012 - 03.2013
High School -
St. Mary's Convent Inter College
04.2010 - 03.2011