Upendra Bhardwaj
PUNE
Summary
Resourceful Client Service Representative known for high productivity and efficient task completion. Specialize in client communication, problem resolution, and data management. Excel in active listening, empathy, and patience to enhance client satisfaction and loyalty. Navigate challenging situations with poise and professionalism, ensuring positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
BinatedIn Pvt Ltd
Pune
11.2019 - 06.2024
- Handle 3 clients process (UK & US).
- Maintained customer records in the database system.
- Managed customer invoice inquiries via email
- Ensured invoices were accurately logged in the system
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Communicate by email with the client and vendor if there is any problem in invoices.
- Managed data entry tasks using Essent (Compass) Software.
- Create POs (purchase orders) in the Scoro software.
- Handle clients' special projects, such as data record entry and invoice vouching, in the peak seasons.
- Process statement regarding the POs in Xero software.
Customer Care Service
Q Conneqt
Pune
03.2018 - 11.2019
- Answered customer inquiries via telephone and email in a professional and courteous manner.
- Provided customers with product and service information, including availability, features and benefits.
- Maintained customer records by updating account information.
- Verified customer information accuracy by comparing it against various databases.
- Built sustainable relationships of trust through open and interactive communication with customers.
- Documented all call information according to standard operating procedures.
- Performed follow-up calls to confirm resolution of customer issues or concerns.
- Conducted outbound calls for marketing purposes such as surveys or promotions.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
High School Certificate - 10th
CBSE
UPBE - Computer Engineering
Pune University
Higher Secondary School Certificate - 10+2
UP Board
UPSkills
- Order Processing
- Outbound Calling
- Follow-up skills
- Client Support
- Data Collection
- Complaint resolution
- Data Entry
- Account updating
- Product and service solutions
- Microsoft Outlook
- Order Fulfillment
- Tracking complaints
- Record preparation
- Call center experience
- Problem-solving abilities
- Shipping and receiving understanding
- Spreadsheets
- Shipping procedures understanding
Hobbies and Interests
Music & Cooking
Strengths
- Managerial Strengths: Ability to work in team, Communication Skills, Good Planner, Good at explaining things, Cooperative Attitude
- Personal Strengths: Patience, Self Confidence, Motivating Person, Extrovert, Friendly and Helping nature
Personal Details
- Date of Birth: 12-09-1991
- Gender: Male
- Address: Pune
Disclaimer
I here by declare that the information and facts furnished above are true, correct and complete to the best of my knowledge and belief.
Certification
Data Science & Data Analyst
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Bhojpuri
Proficient (C2)
C2
References
References available upon request.
Timeline
Client Service Representative
BinatedIn Pvt Ltd
11.2019 - 06.2024
Customer Care Service
Q Conneqt
03.2018 - 11.2019
High School Certificate - 10th
CBSE
BE - Computer Engineering
Pune University
Higher Secondary School Certificate - 10+2
UP Board
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