Ruchika Sharma
Thane
Summary
Proven Technical Support Executive with a track record of enhancing customer satisfaction through expert resolution of complex technical issues. At Concentrix India Pvt Ltd, I spearheaded new hire training initiatives and significantly improved system efficiency. Skilled in problem-solving and team leadership, I excel in environments requiring collaboration and innovative thinking.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
tata consultancy pvt ltd
Thane
11.2023 - Current
- Evaluated software or hardware to recommend improvements or upgrades.
- Working with mobile and internet inquiries.
- If the internet is not working for the customer, the reason why and fixing that inquiry.
- If CX does not have the desired product, suggesting the sales.
- If the mobile is not working. Checking with the given tools and working on this.
- meeting all th AHT ,NPS,Target
Technical Support Executive
Concentrix India pvt ltd
Thane
11.2022 - 10.2023
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Maintained positive working relationship with fellow staff and management.
- Performed system maintenance tasks such as disk clean-up, virus scans.
- Created and deployed new hire training initiatives. sme
- Evaluated software or hardware to recommend improvements or upgrades.
Shift Supervisor
TATA STARBUCKS PVT LTD
10.2015 - 09.2020
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Monitored and maintained equipment to ensure operational efficiency.
- Benchmarked learning and development strategies using industry best practices.
- Assisted customers with product selection when needed.
- Implemented new processes or procedures designed to improve efficiency or quality of work.
Education
Bachelor of Commerce - Accounting And Finance
Delhi Univercity
New Delhi04-2015
High School Diploma -
Sarvodaya Kanya Vidyalaya
New Delhi04-2012
Skills
- Problem solving
- Team leadership and collaboration
- knows word excel and power point
Timeline
Technical Support Representative
tata consultancy pvt ltd
11.2023 - Current
Technical Support Executive
Concentrix India pvt ltd
11.2022 - 10.2023
Shift Supervisor
TATA STARBUCKS PVT LTD
10.2015 - 09.2020
Bachelor of Commerce - Accounting And Finance
Delhi Univercity
High School Diploma -
Sarvodaya Kanya Vidyalaya
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