Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruchika Sharma

Thane

Summary

Proven Technical Support Executive with a track record of enhancing customer satisfaction through expert resolution of complex technical issues. At Concentrix India Pvt Ltd, I spearheaded new hire training initiatives and significantly improved system efficiency. Skilled in problem-solving and team leadership, I excel in environments requiring collaboration and innovative thinking.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

tata consultancy pvt ltd
Thane
11.2023 - Current
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Working with mobile and internet inquiries.
  • If the internet is not working for the customer, the reason why and fixing that inquiry.
  • If CX does not have the desired product, suggesting the sales.
  • If the mobile is not working. Checking with the given tools and working on this.
  • meeting all th AHT ,NPS,Target

Technical Support Executive

Concentrix India pvt ltd
Thane
11.2022 - 10.2023
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Created detailed documentation of technical problems encountered by customers and solutions provided.
  • Maintained positive working relationship with fellow staff and management.
  • Performed system maintenance tasks such as disk clean-up, virus scans.
  • Created and deployed new hire training initiatives. sme
  • Evaluated software or hardware to recommend improvements or upgrades.

Shift Supervisor

TATA STARBUCKS PVT LTD
10.2015 - 09.2020
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Benchmarked learning and development strategies using industry best practices.
  • Assisted customers with product selection when needed.
  • Implemented new processes or procedures designed to improve efficiency or quality of work.

Education

Bachelor of Commerce - Accounting And Finance

Delhi Univercity
New Delhi
04-2015

High School Diploma -

Sarvodaya Kanya Vidyalaya
New Delhi
04-2012

Skills

  • Problem solving
  • Team leadership and collaboration
  • knows word excel and power point

Timeline

Technical Support Representative

tata consultancy pvt ltd
11.2023 - Current

Technical Support Executive

Concentrix India pvt ltd
11.2022 - 10.2023

Shift Supervisor

TATA STARBUCKS PVT LTD
10.2015 - 09.2020

Bachelor of Commerce - Accounting And Finance

Delhi Univercity

High School Diploma -

Sarvodaya Kanya Vidyalaya
Ruchika Sharma