Ruchika Singhi
Customer Success
Hyderabad
Summary
Results-driven professional with substantial expertise in customer relationship management and support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Success Specialist
ConvertFox
07.2018 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Developed comprehensive FAQ section for internal usage, helping teammates respond to queries efficiently.
- Briefly assisted in hiring associates for the company.
Analyst
Deloitte
05.2016 - 07.2018
- Working as an analyst for the content services team.
- Taking care of project experience, business support and curating of content.
Customer Service Associate
Amazon
04.2011 - 05.2016
- Worked as a customer service associate from April 2011 - January 2012.
- Promoted as a senior customer service associate from January 2012 - January 2015.
- Worked as a subject matter expert and have experience in handling a team of 20 associates.
- Worked as a transaction risk investigator.
Education
School -
Little Scholar School
01.2007 - 12.2007
Intermediate - undefined
Villa Marie Junior College
01.2009 - 12.2009
Degree - Journalism And Mass Communication
St Mary's College
Hyderabad, India 04.2012 - 12.2012
MBA - Marketing And Human Resources
Amity Global Business School
Hyderabad 01.2014 - 12.2016
Skills
Customer onboarding
Product knowledge
Adaptability and flexibility
Computer proficiency
Team collaboration
Prioritization
Active listening
Problem-solving
Multitasking and organization
Time management
Timeline
Customer Success Specialist
ConvertFox
07.2018 - Current
Analyst
Deloitte
05.2016 - 07.2018
MBA - Marketing And Human Resources
Amity Global Business School
01.2014 - 12.2016
Degree - Journalism And Mass Communication
St Mary's College
04.2012 - 12.2012
Customer Service Associate
Amazon
04.2011 - 05.2016
Intermediate - undefined
Villa Marie Junior College
01.2009 - 12.2009
School -
Little Scholar School
01.2007 - 12.2007
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