Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ruchika Wadile

Ruchika Wadile

Summary

  • MCA Graduate, having 2+ years of experience in specializing in ServiceNow platform enhancements and ITSM support. in ServiceNow platform development and administration, including ITSM modules like Incident, Problem, Change, and Service Catalog.
  • Hands on Knowledge in SQL Server and software development with ASP.Net MVC.
  • Strong in creating form-driven pages, dashboards, and interactive elements using a combination of ASP.NET MVC, Bootstrap, AngularJS,HTML,CSS

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Software Engineer

Ruchika Wadile
Pune
01.2023 - 04.2025
  • Zoetis AMS project focused on the ongoing support, maintenance, and enhancement of the ServiceNow platform. The scope included ITSM modules, incident handling, minor enhancements, and ensuring platform stability across global business operations.
  • Provided application support for ServiceNow ITSM modules including Incident, Change, Problem, Knowledge, and Service Catalog.
  • Monitored and resolved daily support tickets through ServiceNow within defined SLAs.

Education

Master of Computer Application(MCA)

Institute of Management Research And Development

Skills

  • Database management with SQL Server
  • Incident and problem resolution
  • Software development with expertise in ASPNet MVC, Web API, Web Service, OOP Concepts, C#, SQL Server, AngularJS,JavaScriptHTML, Bootstrap, CSS
  • MS-SQL: Hands-on experience in developing tables and writing database scripts

Certification

  • Certification of c Programming Language(Infotech Computer Education)
  • Certification of Python Programming Language(Infotech Computer Education)

Timeline

Junior Software Engineer

Ruchika Wadile
01.2023 - 04.2025

Master of Computer Application(MCA)

Institute of Management Research And Development

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Ruchika Wadile