Ruchir Pandey
Sales Development Representative
Bengaluru
Summary
Results-driven Sales Development Representative (SDR) with a strong background in B2B sales, business development, and customer relationship management. Proven expertise in outbound prospecting, lead generation, and pipeline development across various industries, with hands-on experience using Salesforce and other CRM tools. Adept at consultative selling, objection handling, and market research, with a track record of exceeding targets and driving revenue growth. Recognized for strong communication, strategic thinking, and teamwork in fast-paced, high-growth environments. Seeking to leverage my skills in a dynamic sales-driven role in Singapore to contribute to business success and customer acquisition.
Overview
11
11
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Sales Development Representative APAC
IBM Apptio
11.2023 - Current
- Own prospecting activities within the assigned account base.
- Develop and execute a structured outbound prospecting methodology, including cold calling, email campaigns, LinkedIn outreach, and audience segmentation.
- Conduct extensive cold calls and email outreach to engage and qualify potential clients.
- Navigate organizational structures to identify and connect with executive decision-makers.
- Qualify leads and schedule introductory meetings and product demonstrations with potential customers.
- Deliver compelling sales presentations when required.
- Work with technical counterparts to successfully orchestrate and win Proof of Value (POV) engagements with prospective clients.
- Track and manage all prospecting, qualification, and lead management activities using Salesforce.com.
- Gain a deep understanding of Apptio’s cloud cost management and IT financial management solutions to effectively communicate the value proposition.
- Address objections, handle competitive questions, and articulate Apptio’s unique differentiation.
- Provide market intelligence and customer insights to Sales, Product, and Customer Success teams.
- Collaborate with Field Sales and Marketing to optimize the lead generation process and improve team selling productivity.
- Continuously refine messaging, improve outreach effectiveness, and share best practices with the team.
Marketing Development Representative APAC
Apptio
01.2023 - 10.2023
- Conduct outbound prospecting via cold calling, email, and LinkedIn outreach to identify and engage potential customers.
- Develop and execute a structured prospecting plan, including call scripts, audience segmentation, and engagement strategies.
- Qualify inbound and outbound leads, scheduling introductory meetings and product demos for Account Executives (AEs).
- Gain a deep understanding of our target personas, market positioning, and value proposition.
- Utilize Salesforce.com and other CRM tools to track and manage lead activities, pipeline, and account notes.
- Quickly learn the technical aspects of Apptio's Cloud Financial Management (CFM) solutions to effectively communicate value propositions and handle objections.
- Provide business acumen to customers, understanding their challenges and configuring the best solutions to exceed expectations.
- Collaborate with Field Marketing and Sales teams to optimize lead generation and conversion efforts.
- Research and identify key decision-makers within target accounts.
- Stay up to date with industry trends and competitor insights to enhance prospecting efforts.
- Consistently achieve and exceed monthly and quarterly quotas for qualified leads.
Business Development Manager
Cloudwiry
08.2020 - 12.2022
- Led end-to-end business development activities to drive revenue growth for Cloudwiry's Cloud Cost Optimization & FinOps solutions.
- Identified, engaged, and nurtured enterprise prospects, developing strong relationships with key decision-makers in IT, Finance, and Procurement.
- Executed outbound prospecting strategies, including cold calling, email campaigns, and LinkedIn outreach, to generate a high-quality sales pipeline.
- Conducted product demos and presentations, effectively communicating Cloudwiry’s value proposition to C-level executives and IT leaders.
- Managed the full sales cycle, from lead qualification to closing deals, ensuring alignment with customer cloud financial management goals.
- Collaborated with cross-functional teams, including Sales Engineering, Product, and Marketing, to tailor solutions to client needs.
- Developed and implemented strategic sales plans, optimizing outreach and engagement efforts to maximize conversions.
- Negotiated and closed high-value contracts, working closely with procurement teams to facilitate smooth deal execution.
- Provided market intelligence and competitive analysis, identifying key trends and opportunities to enhance go-to-market strategies.
- Maintained accurate sales activity tracking in CRM, ensuring visibility into pipeline, forecasts, and customer interactions.
Service Delivery Operations Associate
Accenture
08.2019 - 07.2020
- Managed sales operations for Global Knowledge, a US-based partner, overseeing the Colorado, Denver territory.
- Handled 200+ outbound and 200+ inbound sales-related calls weekly, engaging with qualified prospects and driving revenue growth.
- Recognized with the "Star of Business" Award for significantly increasing company revenue and value in Q3 FY'20.
- Built and nurtured client relationships, providing exceptional customer service and resolving inquiries efficiently.
- Utilized Salesforce CRM to track sales activities, manage customer interactions, and optimize the sales pipeline.
Sales Development Executive
Empreus Technologies
07.2018 - 07.2019
- Conducted market research to understand various industries and identify effective penetration strategies.
- Developed and executed outbound prospecting campaigns through cold calls, emails, and social media outreach.
- Identified and qualified sales opportunities, effectively communicating the company’s unique selling propositions and competitive differentiators.
- Managed inbound leads, nurturing relationships and routing qualified prospects to sales executives for closure.
- Maintained and updated CRM systems, ensuring accurate tracking of leads, customer interactions, and sales activities.
Service Coordinator
Hitachi Systems Micro Clinic
01.2014 - 02.2015
- Managed service requests and issue resolution for HP laptops provided by the government to students, ensuring timely and effective solutions.
- Coordinated with engineers to schedule and oversee on-site repairs and technical support.
- Maintained and updated service records, ensuring accurate documentation of complaints, resolutions, and escalations.
- Liaised with partners such as Marks & Spencer, troubleshooting and implementing solutions for server-related issues.
- Collaborated with departmental leaders to identify recurring issues and develop proactive service strategies.
- Monitored project timelines and adjusted workflows, ensuring efficient service delivery and adherence to deadlines.
Education
MBA - Marketing And IT
NSHM College of Management And Technology
Kolkata, India 04.2001 -
Skills
CRM management
Lead qualification
Leads prospecting
Sales forecasting
Marketing support
Objection handling
Account prospecting
FinOps
Cloud Financial Management
IT Financial Management
Certification
AWS Certified Cloud Practitioner
Hobbies
1. Fitness & Outdoor Activities – Enjoy running, trekking, and maintaining an active lifestyle to stay disciplined and focused.
2. Networking & Professional Growth – Actively engage in industry events and sales webinars to enhance knowledge.
3. Reading & Personal Development – Enthusiastic about business strategy, leadership, and self-improvement books.
4. Traveling & Cultural Exploration – Passion for exploring new places, understanding diverse cultures, and adapting to different environments.
Timeline
Certified Practitioner: IBM Kubecost
03-2025
IBM Cloudability Level 1
03-2025
Sales Development Representative APAC
IBM Apptio
11.2023 - Current
FinOps Certified Practitioner
09-2023
Marketing Development Representative APAC
Apptio
01.2023 - 10.2023
AWS Partner: Cloud Economics Accreditation
09-2021
AWS Certified Cloud Practitioner
03-2021
Business Development Manager
Cloudwiry
08.2020 - 12.2022
Service Delivery Operations Associate
Accenture
08.2019 - 07.2020
Sales Development Executive
Empreus Technologies
07.2018 - 07.2019
Service Coordinator
Hitachi Systems Micro Clinic
01.2014 - 02.2015
MBA - Marketing And IT
NSHM College of Management And Technology
04.2001 -
Similar Profiles
Shabari Priyanka YShabari Priyanka Y
Premier Customer Success Manager at Apptio, an IBM CompanyPremier Customer Success Manager at Apptio, an IBM Company
Kunal DevaKunal Deva
Senior Software Development Engineer at Apptio(IBM)Senior Software Development Engineer at Apptio(IBM)
Joey WebbJoey Webb
Global Travel Specialist at Apptio/IBMGlobal Travel Specialist at Apptio/IBM