Ruchira Laskar
Bangalore
Summary
Skilled Transaction Specialist with experience in managing complex financial transactions and providing top-tier customer service. Demonstrated ability to swiftly identify and resolve problems, ensuring smooth transaction processes. Known for maintaining high levels of accuracy and confidentiality while handling sensitive client information. Successfully improved overall efficiency across previous roles through process enhancement initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Transaction Specialist
Acumera
Bangalore
06.2021 - Current
- Prepared documents required for customs clearance when necessary.
- Performed data entry tasks associated with updating customer accounts in the system.
- Assisted in the implementation of new ordering systems and software programs.
- Generated purchase orders based on approved requests from internal departments.
- Developed strategies for efficient management of large volume orders.
- Analyzed trends in incoming orders and identified potential issues before they arise.
- Maintained detailed records of all orders received and shipped.
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Processed payments according to established protocols.
- Ensured compliance with company policies and regulations related to ordering processes.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Created reports on daily order processing activities.
- Provided support to other departments during peak order periods.
- Audited existing order processing procedures to identify areas for improvement.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Monitored inventory levels and documented replenishment requirements.
Customer Service Representative
Groupon
Bangalore
10.2019 - 09.2020
- Stayed abreast of industry trends and best practices related to email support services.
- Tracked and monitored customer service requests from start to finish for each inquiry received.
- Created detailed reports of customer service interactions.
- Explained complex technical concepts to non-technical users in an easy-to-understand way.
- Provided technical support to customers via email, phone and online chat.
- Conducted research into new products and technologies that could benefit customers.
- Documented all customer interactions in a CRM system for future reference.
- Tracked customer issues to report patterns and trends for metrics and report building.
- Maintained positive working relationship with fellow staff and management.
Associate
Accenture
Bangalore
06.2017 - 08.2019
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Collaborated with other departments to ensure successful product launches.
- Trained new associates on store operations, policies, and procedures.
- Ensured all safety protocols were followed while handling sensitive information during reviews.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Planned contents according to publication's style, editorial policy and publishing requirements.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Analyzed data from process control systems to identify trends in product quality.
Education
Bachelor of Science - Botany
Assam University
Silchar04-2017
Associate of Science -
Guru Charan College
Silchar03-2012
High School Diploma -
MACMA
Silchar03-2010
Skills
- Payment Processing
- Data Management
- Client Relationship Building
- Administrative Support
- Customer Service
- Word Processing
- Mail Sorting
- Payment Transactions
- Multitasking
- Written Communication
- Professionalism
- Excellent Communication
- Analytical Thinking
- Time Management
- Team building
- Analytical Skills
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Assamese
Advanced (C1)
C1
Certification
- Best employee of the month.
- Best client services.
- Attention to detail.
Affiliations
- Love for Fashion.
- Travel person.
- Leadership
- Activism
Timeline
Senior Transaction Specialist
Acumera
06.2021 - Current
Customer Service Representative
Groupon
10.2019 - 09.2020
Associate
Accenture
06.2017 - 08.2019
Bachelor of Science - Botany
Assam University
Associate of Science -
Guru Charan College
High School Diploma -
MACMA