Ruchir Sinha
Product Manager
Chennai,TN
Summary
Diligent Senior Product Manager offering 5 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Product Manager
Novac Technology Solutions
6 2023 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Spearheaded a redesign initiative, minimizing fields and automating processes using third-party APIs, resulting in a 53% efficiency improvement
- Prioritized the creation of seamless, secure, and mobile-friendly experiences, enhancing the application process for all users
- Integrated credit scoring services, enabling real-time decision-making and significantly improving accuracy in credit evaluations
- Implemented advanced monitoring tools to gather actionable insights, ensuring a continuous refinement of the sales journey based on data
- Collaborated closely with Sales and Marketing teams, ensuring alignment of strategies with overarching business goals for a cohesive approach
- Established feedback loops to facilitate ongoing enhancements, incorporating valuable user input and optimizing customer support channels for an improved user experience.
Product Support Engineer
Replicon Software
05.2021 - 05.2022
- Contributed to the enhancement and integration team for the company's time management application, serving technology, engineering, and education sectors
- Conducted requirement sessions, designed project plans, and optimized the application, integrating with payroll and attendance tools
- Utilized IPaaS platform and Python for seamless integration with QuickBooks, Workday, ADP, ServiceNow, SAP, Oracle, and other platforms
- Deployed tools, conducted user training sessions, and collaborated with customer success managers for optimal running and maintenance
- Provided technical assistance for integrations and customized automation solutions, reducing operational costs for clients
- Gathered business requirements from clients for designing deliverables
- Offered periodic updates through presentations and simulations of integrations
- Collaborated with operational and development teams, handling triage and resolution of operational issues
- Managed escalations reported by other teams or customers.
Subject Matter Expert
Convergys India Services
09.2017 - 05.2021
- Led a 15-member support engineer team, fostering collaboration, troubleshooting best practices, and transparency for an enhanced customer support experience
- Conducted frontline operations metrics analysis and scrutinized DSAT and deviations for continuous improvement
- Participated in Product Group Triages, collaborated with Engineering and Service TAs for case analysis, deflection initiatives, and Supportability improvements
- Contributed to process efficiencies through initiatives, automation, and digital self-help tools, aligning with stakeholders for increased customer satisfaction
- Engaged with Engineering/Supportability teams to investigate potential product defects and drive product improvements
- Provided technical and SME coaching for Engineers, including ramp activities, knowledge sharing, and mentoring for both Engineers and Advocates.
Education
Post Graduate Program in Management - Operations, Marketing, Strategy
Great Lakes Institute of Management
Chennai, India 05.2022 - 05.2023
Bachelor of Technology - Electronics & Communication
Kalinga University
Raipur, India 01.2014 - 04.2018
HSC (CBSE) -
Delhi Public School
01.2012 -
HSLC (CBSE) -
Delhi Public School
Bokaro Steel City, India 01.2010 -
Skills
Data Analytics
Wireframe Design
Market Research Analysis
Training and Development
Customer Empathy
Product Roadmaps
Strategic Planning and Alignment
Analytical Skills
Certification
KPMG Lean Six Sigma Green Belt
Accomplishments
- Won fourth position at INNOVATE 3.0, PM Case Challenge organized by IIM Lucknow.
- Awarded "Most Valuable Performer" for the last quarter of 2021 at Replicon Software.
- Awarded "Star SME" award for April 2020 at Convergys.
Positions Of Responsibility
- Member of Karma Yoga Committee, Great Lakes Institute of Management, Chennai
- Overall Coordinator of Entrepreneurship Cell, Kalinga University
Projects
PG: Study on customer satisfaction in airline industry, Analyzed customer satisfaction using data collected from diverse segments of the airline industry's customer base., Rapid Miner UG: Remotely Monitoring Mental Health, Diagnosing the Mental Health of a Patient using Remote Monitoring of EEG signals Captured using Wearable Device, Python, Raspberry Pi
Timeline
Post Graduate Program in Management - Operations, Marketing, Strategy
Great Lakes Institute of Management
05.2022 - 05.2023
Product Support Engineer
Replicon Software
05.2021 - 05.2022
Subject Matter Expert
Convergys India Services
09.2017 - 05.2021
Bachelor of Technology - Electronics & Communication
Kalinga University
01.2014 - 04.2018
HSC (CBSE) -
Delhi Public School
01.2012 -
HSLC (CBSE) -
Delhi Public School
01.2010 -
Product Manager
Novac Technology Solutions
6 2023 - Current