Ruchi Sutaria
Pune
Summary
Seasoned leader with executive-level experience in administration, facilities management, project management, procurement, internal communications, legal, internal IT and compliance with a strong focus on business transitions. Experienced in scaling multi-location GCC environments, managing complex real estate portfolios, and driving strategic workplace and employee experience initiatives. Demonstrated success in implementing optimal business practices that enhance efficiency, reduce operating expenses, and elevate workplace performance. Passionate about Corporate Social Responsibility, collaborated with organizations like Lighthouse Communities foundation, NASSCOM & CII to enhance company visibility. Trusted Business Continuity Planning champion and active member of committees like POSH. Proudly serve as a Board of Director member for CompuCom India, driving strategic initiatives for our India location.
Overview
16
16
years of professional experience
Work History
Director Operation & Shared Services
HSO India
04.2024 - Current
- Leading administration, facilities, procurement, and resource management across India, driving real estate strategy, vendor governance, and workforce optimization.
- Resource & Operations Leadership: Steered resource demand management, contract & billing operations, and employee systems & reporting to optimize business outcomes and operational efficiency.
- Managing internal IT and asset lifecycle, ensuring compliance with global standards and seamless technology support.
- Driving internal communications and engagement initiatives to align employees with business priorities and strengthen workplace culture.
- Driving CSR initiatives, including partnership with Hands On CSR for lake rejuvenation projects, in Bangalore to reinforce HSO’s sustainability and community impact.
Director Operation
Office Deopt / CompuCom India
Pune
07.2015 - 03.2024
- Drove strategic initiatives to expand Office Depot’s GCC in India from 450 to over 2,000 employees.
- Led a 150,000 sq. ft. Real estate portfolio in Pune and Mumbai, executing a $2.5M design and build project for a flagship facility in Pune. Successfully opened and scaled multiple offices across both cities while implementing cost-optimization strategies in leasing, space utilization, and vendor negotiations.
- Managed end-to-end facility operations, ensuring 24/7 continuity and compliance with regulatory standards.
- Served as India BCP Site Lead, enhancing crisis management readiness and operational resilience. Partnered with government officials and external stakeholders to strengthen compliance and organizational credibility.
- Established Procurement & Vendor Management Organization, standardizing processes and achieving significant cost reductions.
- Spearheaded policies across real estate and procurement, driving strategic and efficient workplace operations.
- Directed internal communication strategies to align business priorities with employee engagement and cultural reinforcement.
- Oversaw IT department operations, managing technical support and compliance with ISO 27001/27701 and GDPR regulations.
Assistant Font Office Manager (Department Head)
Marriott International
08.2009 - 06.2015
- Facilitated pre-launch initiatives for multiple hotels in India, establishing teams and operational protocols.
- Demonstrated strategic leadership to drive sustainable growth and enhance hotel performance.
- Implemented innovative strategies aligned with market dynamics to expand revenue streams.
- Fostered a culture of excellence by optimizing operational efficiency across the organization.
- Promoted a customer-focused culture within teams to inspire exceptional service delivery.
- Executed strategies that anticipated guest expectations, enhancing loyalty and positive feedback.
- Spearheaded budget forecasting initiatives, significantly reducing operational costs without sacrificing quality.
- Orchestrated annual budget planning, maximizing profitability through effective resource allocation.
Education
BA Honors - Hotel Management
Institute of Hotel Management
Aurangabad05.2009
Skills
- Facilities management and operations
- Crisis management and response
- Contract negotiation and procurement
- Strategic planning and budgeting
- Resource capacity management
- IT infrastructure management
- Compliance and regulatory adherence
- Vendor relationship management
Hobbies and Interests
- Traveling
- Swimming
Languages
- English
- Hindi
- Marathi
Timeline
Director Operation & Shared Services
HSO India
04.2024 - Current
Director Operation
Office Deopt / CompuCom India
07.2015 - 03.2024
Assistant Font Office Manager (Department Head)
Marriott International
08.2009 - 06.2015
BA Honors - Hotel Management
Institute of Hotel Management