Ruchita Gadekar
Pune
Summary
Detail-oriented Patient Representative skilled in case management and service coordination. Resolves patient inquiries and complaints while ensuring access to care. Knowledgeable in healthcare policies and procedures. Committed to embracing new challenges and fostering strong patient relationships.
Overview
8
8
years of professional experience
Work History
Counsellor and Patient Care Assistant
SHREE RAM NETRALAYA
Balewadi, Pune
10.2025 - Current
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Communicated with patients to address inquiries and provide support.
- Organized patient follow-up calls to ensure adherence to treatment plans.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Assisted healthcare teams in implementing care plans and following protocols.
- Collaborated with insurance companies to verify coverage and benefits for patients.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Senior Administrative Assistant
HETRONIC SYSTEMS INDIA PVT. LTD.
Pune
02.2020 - 10.2025
- Support users with training, technical assistance and network improvements.
- Deliver exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Enhance customer satisfaction with fast, knowledgeable service.
- Monitor operations to spot and correct problems early.
- Transport [Electronics] items, utilizing [Payments] and [Follow Up].
- Training junior team members and mentor on important procedures.
- Train new team members in [ERP], [SALES], and ways to exceed performance expectations.
- Assist [NEW & EXISTING] customers with sales and service needs.
- Develop solid relationships with staff, customers, and vendors.
- Contribute many successful ideas to improve [SALES & SERVICE] work.
- Support team with expert [MARKETING], [SALES], and [COMMUNICATION].
- Develop and implement [SALES] strategies and consistently achieved targets.
- Update office files daily and keep records organized.
- Track daily activities in [SALES CONTEST] for consistent reporting.
- Collaborate with team members to meet daily demands and handle challenging projects.
Guest Delight Associate
JUBILANT FOODWORKS LTD
Pune
10.2018 - 01.2020
- Taken orders and be very persistent.
- Provided customer service for a wide range of people.
- Made sure the area was clean.
- Washed dishes when needed at our restaurant.
- Made sure we had enough yogurt and fruit.
- Provided friendly and welcoming service to customers whilst anticipating their needs.
- Assessed customers' needs and preferences to make recommendations.
Customer Service Representative
HINDUJA GLOBAL SOLUTIONS PVT. LTD.
Pune, Vimen Nagar
10.2017 - 10.2018
- Identified and resolved process issues to streamline procedures and enhance workflow.
- Evaluated and addressed quality problems to improve overall service standards.
- Managed and archived quality documentation while supporting internal and external quality audits.
Education
BBA - Operations Management
AISSMS
Pune, Maharashtra04-2023
Skills
- Verbal Communication
- Care plan development
- Patient communication
- Electronic health records
- Documentation management
- Active listening
- Problem-solving
- Organization
- Team collaboration
- Sales strategy development
Personal Information
- Date of Birth: 09/28/98
- Gender: Female
- Nationality: India
Languages
- Hindi
- Marathi
- English
Timeline
Counsellor and Patient Care Assistant
SHREE RAM NETRALAYA
10.2025 - Current
Senior Administrative Assistant
HETRONIC SYSTEMS INDIA PVT. LTD.
02.2020 - 10.2025
Guest Delight Associate
JUBILANT FOODWORKS LTD
10.2018 - 01.2020
Customer Service Representative
HINDUJA GLOBAL SOLUTIONS PVT. LTD.
10.2017 - 10.2018
BBA - Operations Management
AISSMS