Ruchita Tiwari

Accumulated five years of professional experience in the Telecom industry.

(2022 to 2023)

• Strong hands-on experience across the entire L2O (Lead-to-Order) CRM cycle, from initiating Leads to managing Accounts/Contacts, building Opportunities and Quotes, finalizing Contracts, and generating Orders.
• Experienced in managing end-to-end O2A (Order-to-Activation) workflows across multiple partner platforms, including CloudBlue, 7P/VMware, SOM.
• Highly skilled and experienced Test Analyst with a proven track record of designing, executing, and managing comprehensive software testing initiatives.
• Expertise in functional testing, performance testing, regression testing and Agile testing methodologies.
• Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to delivering high-quality software products.
• Collaborated with development teams to resolve bugs promptly and maintain project timelines.
• Proficient in industry-standard testing tools and techniques, including Jira.
• Contribute to solution discussions and PoCs by validating proposed designs and configurations against real customer journeys, edge cases and operational constraints before large-scale rollout.
• Lead QA and test analysis for Telefónica Germany's RAITT cloud-native BSS modernization, covering key digital and B2B2C journeys.
• Collaborate with BAs, POs, architects and program management to refine requirements into functional specifications, user stories and detailed, testable scenarios.
• Started as a QA Tester, performing end-to-end testing for digital and fixed-net products, along with comprehensive validation of mobile services including eSIM and pSIM flows.
• Skilled in validating order flow and data consistency across downstream systems such as Compax, Tecos, FCM, Kafka, ODS, INEM, PQT, and DJInvoices.
• Contributed to product domains like MS365, MDM Digital Products, and SDWAN LE, supporting diverse project needs within Activation Tribe.
• Managed end-to-end BRT testing for Self-care portal, led client-facing demos of scenarios and conducted live testing sessions with business stakeholders to enhance product understanding and stakeholder confidence.
• Identified and reported a high volume of defects in the E2E environment, contributing to smooth, high-quality delivery.

(2024-2026)

• As a Test Analyst, participated in requirement workshops with Product Owners and conducted walkthrough sessions with Architects and BAs to assess end-to-end testability and evaluate potential production-level customer impact.
• Designed and executed test plans for complex software applications, covering functional, performance, and security aspects.
• Hands-on experience with JIRA for creating test plans and logging defects, along with daily updates of accurate test case status (Pass/Fail/In-Execution) and comments in both JIRA and tracking sheets.
• Collaborated with development teams to define test requirements, prioritize test cases, and ensure timely bug resolution.
• Performed exploratory and ad hoc testing to identify and address potential defects or risks in software under test.
• Analyzed test results, identified root causes of defects, and tracked their resolution to closure.
• Conducted user acceptance testing and provided feedback to development teams on usability and functionality.
• Utilized defect tracking systems to effectively manage and prioritize test defects.
• Collaborated with QA engineers and stakeholders to define testing scope, schedule, and quality metrics.
• Developed and delivered technical presentations on testing methodologies and tools to share knowledge and best practices.
• Trained new hires on testing methodologies and best practices.
• Telecom BSS & Digital Journeys -CRM, assurance, order management, self-care apps, portals and API-led B2B journeys for Tier-1 operators