Customer Success Manager with 6.9 years of experience in retail operations, category management, and SaaS implementations. Demonstrated expertise in managing client portfolios, driving product adoption, and identifying upsell opportunities. Recognized for building strategic partnerships and leveraging analytical skills to deliver measurable business growth.
Technical Skills: MS Excel, SQL, Tableau, Google Sheets, Docs
Core Competencies: Strategic Planning Execution, Project implementation , Data-Driven Decision Making, Team Leadership and Development, Account Relationship Management, Growth & Operations, Customer Success Management,Marketplace integration, Product adoption, Business Reviews (QBRs/MBRs)
Soft Skills: Communication, Leadership, Teamwork, Problem-solving