Rudhraraj Thangaraj
Chennai
Summary
Customer Success Manager with 6.9 years of experience in retail operations, category management, and SaaS implementations. Demonstrated expertise in managing client portfolios, driving product adoption, and identifying upsell opportunities. Recognized for building strategic partnerships and leveraging analytical skills to deliver measurable business growth.
Overview
7
7
years of professional experience
Work History
Project implementation specialist - Customer success Manager
Base.com
10.2024 - Current
- Owned relationships with D2C brand clients, managing onboarding, adoption, retention, and upsell opportunities.
- Led sales negotiations, pricing, and vendor contracts, ensuring alignment with client goals and long-term success.
- Represented the company at key e-commerce events (EOM, Amazon Sambhav, Flipkart), building trusted client partnerships and generating leads.
- Defined project scopes and gathered client requirements for marketplace integrations, acting as a strategic advisor on adoption best practices.
- Built automated workflows (centralized inventory, order processing >20K orders/day) that directly reduced operational challenges and improved product adoption.
- Built detailed project plans with clear milestones, ensuring on-time delivery of multiple concurrent implementations.
- Partnered across product and operations teams to deliver new features seamlessly, reinforcing customer confidence.
- Delivered large-scale automation projects (centralized inventory, high-volume order processing), improving customer efficiency, adoption, and trust.
- Optimized the implementation process sop`s, reducing average delivery time by 2 days and improving client satisfaction.
- Acted as a trusted advisor, regularly address clients, resolving technical issues, reviewing performance and suggesting optimization strategies to maximize ROI.
Associate manager - Category - Market Place and Omnichannel
Myntra Designs Pvt Ltd
Bangalore
02.2022 - 10.2024
- Directed strategic partnerships with 30+ brands, driving 20% YoY GMV growth across apparel, shoes, and accessories.
- Onboarded 5,000+ stores across 72 cities, scaling omnichannel adoption and seller engagement.
- Consistently achieved AOP and GMV targets by strengthening inventory supply, store coverage, and seller partnerships.
- Designed tracking systems that reduced cancellations by 95%, improving retention and customer trust.
- Developed and managed category-level strategies, achieving a 95% reduction in cancellations at the assortment level.
- Partnered with sellers to maintain 95% live inventory, driving a 120% YoY increase in supply.
- Reduced stock discrepancies by 45% while improving catalog and product visibility, reinforcing customer satisfaction and trust.
- Revamped seller onboarding processes and maintained inventory health, boosted seller growth and strengthened long-term relationships.
- Produced 90% on-time project delivery rate through detailed data analysis and targeted interventions.
- Led creative campaigns and promotions, generating incremental revenue for top brands.
- Contributed to strategic projects (NDD, SDD, synergy, alteration pilots, NSM ambitions) that scaled store counts, inventory, and discount initiatives.
- Recognized with the 'Make it Happen' Award for driving critical projects to success and delivering measurable impact.
Project Member
Curefoods India Pvt Ltd
Bangalore
10.2021 - 02.2022
- Directed FMCG operations for 6 brands, managing 2,000+ daily orders and ₹7L+ in revenue.
- Coordinated programs for inventory, pricing, and order tracking, improving adoption and experience.
- Partnered with demand planning to cut replacements/cancellations to 1%, improving efficiency.
- Resolved operational issues end-to-end, boosting customer satisfaction by 10% and retention by 12% in 3 months.
- Facilitated WBRs/MBRs to align performance with business goals and highlight improvement areas.
- Launched new vendor programs and product rollouts, expanding the brand portfolio and creating sustainable revenue streams.
Process Associate -Competitive Pricing -Category
Amazon Development Center Pvt Ltd
Bangalore
12.2018 - 11.2021
- Managed pricing accuracy, catalog operations, and vendor relationships across India & EU marketplaces
- Managed catalog and product listings, diagnosed root causes of errors, and implemented corrective actions to improve overall customer experience.
- Oversaw sales, promotions, and rebate monitoring, ensuring alignment with business benchmarks.
- Executed competitive pricing strategies and maintained product availability, contributing to accurate catalog presentations and enhanced customer trust.
- Delivered accurate product availability and pricing, contributing to improved adoption and retention.
Education
Bachelor of Engineering -
Anand Institute of Higher technology
Chennai01.2016
Skills
Technical Skills: MS Excel, SQL, Tableau, Google Sheets, Docs
Core Competencies: Strategic Planning Execution, Project implementation , Data-Driven Decision Making, Team Leadership and Development, Account Relationship Management, Growth & Operations, Customer Success Management,Marketplace integration, Product adoption, Business Reviews (QBRs/MBRs)
Soft Skills: Communication, Leadership, Teamwork, Problem-solving
Project Highlights
- Omnichannel Inventory Scaling - Built frameworks with brands and dev teams to double conversions and increase revenue 2x through better product adoption and inventory visibility.
- Express Delivery (MExpress) - Rolled out hyperlocal, next-day, and 2-day delivery to 70+ cities, solving operational bottlenecks and driving adoption among top brands.
- NSTS Project - Reduced cancellations from 10% to 0.1%, leading to significant revenue growth and higher customer satisfaction.
Timeline
Project implementation specialist - Customer success Manager
Base.com
10.2024 - Current
Associate manager - Category - Market Place and Omnichannel
Myntra Designs Pvt Ltd
02.2022 - 10.2024
Project Member
Curefoods India Pvt Ltd
10.2021 - 02.2022
Process Associate -Competitive Pricing -Category
Amazon Development Center Pvt Ltd
12.2018 - 11.2021
Bachelor of Engineering -
Anand Institute of Higher technology
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