Playing drums
Rudra Sharma
Hospitality Professional
Ghaziabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Entrepreneur
Amazon,Flipkart
Ghaziabad
03.2019 - Current
- Evaluated suppliers to maintain cost controls and improve operations.
- Mapped income generating strategies to grow revenue.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Helped find leading online retailers and platforms to connect with consumers.
- Implemented systems and procedures to increase sales.
- Applied ACOS and PCOS strategies to engage in new business opportunities in efficient manner on Amazon.
- Identified opportunities for growth within Ghaziabad territory and collaborated with schools,restaurants,government universities etc. to diversify operations and expand revenue streams.
Duty Manager
ITC WelcomHotel
New Delhi
07.2016 - 01.2018
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set goals for department and supported employees in meeting expectations.
- Established team priorities, maintained schedules and monitored performance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Oversaw day-to-day operations of 411-room hotel.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Guest Service Supervisor
ITC Maurya
06.2015 - 07.2016
- Worked as an Integral part of the Welcome Team during the US Presidential visit to India In January 2015.
- Trained junior team members in customer service strategies and property policies.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Applied sales skills to maintain full hotel occupancy.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Reviewed upcoming events and planned for expected challenges.
- Coordinated arrivals and departures of VIPs.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Guest Service Associate
ITC
New Delhi
03.2014 - 06.2015
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Walked through properties to maximize guest safety and property show rounds.
- Learned and mastered Opera Property Management Software to check daily record sheets, guest accounts and Forecasting.
- Oversaw fast-paced front desk operations and guests' needs at a ITC Maurya- A Luxury Collection Hotel.
- Worked closely with guests including Heads of States and celebrities from the entertainment world with high degree of respect for privacy.
Industrial Trainee
The SURYAA New Delhi
01.2011 - 04.2012
- Completed 17 weeks Industrial Training from The SURYAA New Delhi(Prestige Group) from 5th Dec 2011-3rd April 2012.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Reviewed and updated standard operating procedures per specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted hotel brand's loyalty program The Suryaa Connect via calls and e-mail.
- Worked to maintain outstanding attendance record consistently
- Prepared variety of different written communications, reports and documents.
- Received and processed stock into inventory management system.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Bengaluru,Karnataka. 08.2010 - 08.2014
Diploma - French Language
Alliance Francaise De Delhi
Lodhi Estate,New Delhi. 04.2001 -
Secondary -
Silver Line School
Ghaziabad 04.2007 - 04.2008
Senior Secondary - Higher Secondary
Silver Line School
Ghaziabad 04.2009 - 04.2010
Interests
Reciting poetry
Reading Autobiographies
Timeline
Entrepreneur
Amazon,Flipkart
03.2019 - Current
Duty Manager
ITC WelcomHotel
07.2016 - 01.2018
Guest Service Supervisor
ITC Maurya
06.2015 - 07.2016
Guest Service Associate
ITC
03.2014 - 06.2015
Industrial Trainee
The SURYAA New Delhi
01.2011 - 04.2012
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
08.2010 - 08.2014
Senior Secondary - Higher Secondary
Silver Line School
04.2009 - 04.2010
Secondary -
Silver Line School
04.2007 - 04.2008
Diploma - French Language
Alliance Francaise De Delhi
04.2001 -
Area of Interest
Hospitality Management.Restaurant Management, Events etc.
Skills
- IT Skills
- Problem Solving
- Attention to Detail
- Windows Office Suite, Internet Applications& Web
Research. - Employee performance evaluations
- Industry Awareness
Area of Interest
Hospitality Management.Restaurant Management, Event Management etc.