Rudra Venkata Phanindra
Manglore
Summary
Results-driven customer service professional with expertise in managing accounts and resolving complaints. Known for collaborating effectively with team members to drive efficiency and improve service delivery. Adaptable and efficient customer service associate with a strong background in problem-solving and professionalism. Committed to enhancing customer experiences and streamlining operations for improved service outcomes.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Tech mahindra limited
Manglore
09.2024 - Current
- Started in Chat Support, handling customer queries and providing timely resolutions during the initial 3 months
- Transitioned to L1 Voice Support, managing inbound calls and resolving customer issues efficiently
- Served as an Adhoc Subject Matter Expert (SME), supporting team members and handling escalation scenarios
- Currently working as an L2 Associate, managing high-priority escalation calls and critical customer concerns
- Resolve complex customer issues with a strong focus on customer satisfaction and retention
- Maintain accurate and detailed records using CRM systems, ensuring proper documentation and follow-ups
Customer Service Associate
Cogent e service
Manglore
12.2023 - 06.2024
- Consistently met and exceeded weekly and monthly performance targets.
- Assisted customers with inquiries and provided solutions to issues.
- Managed customer accounts and updated information accurately in the system.
- Collaborated with team members to enhance service delivery and efficiency.
- Handled returns and exchanges following company policies and procedures.
- Resolved complaints professionally, maintaining a positive customer experience.
Education
PUC -
Sri Chakra Vocational Junior College
Ravulapalem, Andhra Pradesh 06.2021 - 05.2023
S.S.L.C -
A.S.R.Z.P HIGH SCHOOL
East vipparru, Andhra Pradesh 06.2019 - 04.2020
Skills
- Active listening
- Problem solving
- Compliance handling
- Chat handling
- Inbound and outbound calling
- Team collaboration
- Effective communication
- Service delivery optimization
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Customer Service Associate
Tech mahindra limited
09.2024 - Current
Customer Service Associate
Cogent e service
12.2023 - 06.2024
PUC -
Sri Chakra Vocational Junior College
06.2021 - 05.2023
S.S.L.C -
A.S.R.Z.P HIGH SCHOOL
06.2019 - 04.2020