Rudradeep Mukherjee

To justify the faith bestowed upon me & to work in an environment where I can apply my acquired skills & learn new skills in order to assist an organization to achieve its goal as well as for the the growth of an individual.

A Pure commerce BBM from Bangalore University. Posses strong communication, collaboration & team building skills with proficiency at grasping new concepts and utilizing the same in a productive manner. Effective interpersonal skills with abilities to meet deadlines and work under pressure.

• FLIPKART INTERNET PVT LTD, Jan 2023-Present (Assistant Manager Market Place Business Development)

1.Improving Seller Experience by creating timely recalls of unsellable and sellable inventories and sending it back to sellers for Large and Non Large Sellers 2. Resolving pending issues with different stakeholders -retails ops, 3PL, FC ops, bizfin, line haul and Product etc for Large and Non Large Sellers
"""1.Streamlining and unblocking seller Recalls not able to be delivered due to Logistics and FC issues Large and Non Large Sellers
2. Creating data on recalls to be created for the month and driving it on BU level to make sure the inventories are managed and implemented for Large and Non Large Sellers."
3. Structural solves for issues pertaining to recall blockage.

• FLIPKART INDIA PVT LTD, August 2017- January 2023 , Team Lead Supply Chain Operations (Central) ,

Handle Customer and seller escalations from CEO/SOCIAL MEDIA For last mile operation,

Handling Women's child safety for 3rd party logistics PAN india to ensure the proper resolution to customers given within 4 Hrs TAT (last mile operation), Bulk orders from Sellers determination across pan india to reduce fraudulent activity (last mile operation), Handle RCA from CEO to determine the cause affecting to escalations on the last mile, Analysis of CSAT and NPS for Pan india to improve the quality of service offered to customer at last mile operations, Act as a bridge communication between Customer/Seller and Service Team to improve the last mile experience, Analysis for the delay in delivery and the procedures to solve the quantum., Publish data of cases, transaction for solve counts and reduce the discrepancy by following the correct procedure service offered to customer, Working with Customer experience and design team and seller support team to improvise the process to give customer a better experience., Interaction with Customer & Sellers if the escalation are breaching the TAT limit and making the timely resolution, Handled Large unit section, Installation and solve cases with in TAT., Direct interaction with Customer to monitor & understand the customer's issue and requirement and accordingly work., Plays a key role in updating any errors on Catalogue., Worked on multiple returns (Observing the root cause for multiple returns and solving it), Worked on analyzing data for agents which impacted resolution rate and CSAT., Worked on Fraud verification data and analyzing the areas of glitch to resolve the issue., Worked on RCA Data to analyze the customers areas of pain.

• FLIPKART INTERNET PVT LTD, Sep 2014-August 2017 - Senior Specialist (Central) ,

Handling Customer's and Seller's escalations from CEO/SOCIAL MEDIA for last mile operation.

· Handling Women's & Child's safety for 3rd party logistics PAN India to ensure proper resolution is given to the customers within 4 hours TAT (last mile operation).

· Bulk orders from Sellers determination across PAN India to reduce fraudulent activity (last mile operation)

· Handles Root Cause Analysis from CEO determining the cause, affecting to escalations on the last mile.

· Analysis of C-SAT (Customer Satisfaction) and NPS (Net Promoter Score) for PAN India to improve the quality of service offered to customer at last mile operations

· Act as a bridge communicator between Customer/Seller and Service Team to improve the last mile experience.

· Analysis for the delay in delivery and the procedures to solve the quantum.

· Publish data of cases, transaction for solve counts and reduce the discrepancy by following the correct procedure service offered to the customer.

· Working with Customer experience and design team and seller support team to improvise the process for a better customer experience.

· Interaction with Customer & Sellers if the escalations are breaching the TAT limit and providing the timely resolution.

· Handles Large unit section, installation and solve cases with in TAT.

· Direct interaction with Customer to monitor & understand their issue and requirement. Accordingly work on the root cause in solving the same.

· Plays a key role in updating any errors on Catalogue.

· Works on multiple returns (Observing the root cause for multiple returns and solving it)

· Works on analyzing data for agents which impacted resolution rate and C-SAT.

· Works on Fraud verification data and analyzing the areas of glitch to resolve the issue.

· Works on RCA Data to analyze the customer's area of concern.

• AEGIS INTERNATIONAL, Mar 2011 – Till September 2014 , Team Lead for Non voice process,
• Handle a team of 12 people as a Team lead., Was working in investigating the cases with Us courts for the Job applicants in Us based company.

• Father's Name: Mr. (Late) Sibdas Mukherjee
• Mother's Name: Mrs Aparna Mukherjee
• Date of Birth: 04/20/87
• Gender: Male