Rudradeep Saha

Bangalore

Summary

ITIL V4 and SAFe Agile certified IT Service Delivery & SIAM Specialist with 14 years of progressive experience in multisupplier IT ecosystems. Adept at designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks, orchestrating vendor collaboration, and driving incident, problem, and change management. Proven record of service governance, SLA/KPI optimization, and delivering strategic solutions for global telecom and IT infrastructure clients. Highly skilled in automation, AI-driven managed services, and cross-functional stakeholder engagement to ensure seamless, consistent, and high-value IT service delivery.

Overview

years of professional experience

Certifications

Languages

Work History

Network Lead

Tech Mahindra Ltd

08.2023 - Current

Led global network operations and service delivery for telecom clients, integrating SIAM principles for enhanced service consistency.
Implemented SIAM governance policies to standardize multisupplier collaboration and optimize service outcomes.
Drove automation and AI solutions within SIAM structure, proactively preventing service outages and improving incident resolution.
Facilitated service review meetings, tracked KPIs, maintained compliance, and managed service catalogs across vendor teams.

Incident Manager

Ericsson Global India Pvt Ltd

01.2018 - 08.2023

Managed major incidents, leveraging SIAM frameworks to coordinate issue resolution among multiple vendors with minimal business disruption.
Collaborated with supplier partners and stakeholders to align SIAM processes, enhancing overall SLA adherence by 20%.
Developed and executed strategies for continuous improvement via root cause analysis, process optimization, and performance reporting.
Acted as the SIAM point of escalation, integrating new network monitoring tools across supplier ecosystems.

Team Leader

Infosys Ltd

01.2011 - 01.2018

Directed cross-functional service teams; improved onboarding by integrating SIAM principles and vendor management practices.
Enhanced collaboration between clients, engineering, and vendor teams in line with SIAM objectives.

Education

B.Tech - Information Technology

West Bengal University of Technology

01.2010

PUC Higher Secondary Education - undefined

WB Board

01.2006

Skills

SIAM framework design & implementation

Certification

ITIL V4 Certified

Accomplishments

Client Incentive Winner, Top Performer
Improved global KPI compliance, leading to measurable client satisfaction gains
Mentored and onboarded 20+ new team members, streamlining supplier integration

Timeline