Rudragouda Patil

Experienced in managing and resolving technical issues across SAP, Windows, and MAC environments. I specialize in SAP security, user role management, and access controls, ensuring compliance and seamless system performance. Known for quick incident resolution, cross-platform support, and maintaining a secure, efficient IT environment.

• Provided end-to-end IT support for internal and external clients, focusing on quick issue resolution and seamless user experience. Managed 58 remote sites across India, coordinated with partner vendors of Microland, and delivered efficient phone-based support to enhance client productivity and system reliability.

Delivered fast, reliable technical support by diagnosing and resolving network issues, configuring operating systems, and providing real-time assistance via remote desktop tools. Ensured minimal downtime and high client satisfaction through proactive troubleshooting and tailored solutions.

In my first IT role, I gained foundational experience in system administration and consulting, playing an essential part in ensuring seamless IT operations for clients. As a Trainee Engineer, I was involved in a wide range of tasks, including the installation, configuration, testing, and maintenance of operating systems, application software, and system management tools, always aiming for the highest levels of system availability.

As an IT Consultant, I transitioned into providing specialized support services to businesses and organizations, assisting them with critical operational functions to enhance their infrastructure and technology stack.

Key Achievements:

Operating System & Software Configuration: Installed, configured, tested, and maintained operating systems and application software, ensuring optimal system functionality and performance.

System Management & Optimization: Administered system management tools, ensuring client systems remained efficient, secure, and available, minimizing downtime and disruption.

Client Infrastructure Support: Delivered expert support at client locations, troubleshooting issues, performing system upgrades, and ensuring the highest levels of availability for client systems.

Specialized IT Consulting: Provided tailored IT consultancy to businesses, offering insights and technical assistance on critical operations, system optimization, and technology integration.

This role gave me a solid foundation in both technical systems management and consulting, helping me build a deep understanding of client requirements while delivering tangible improvements to their IT infrastructure and operations.

• Prospected, qualified and generated new leads to support the Sales Manager
• Identified and developed new business prospects from multiple sources including inbound
• Marketed leads, prospect lists, discovery and individual research
• Provided email blasts, PDF's faxes and mailings to demonstrate product and support
• Generated leads and located opportunities for market expansion and business growth
• Followed up with customers after sales to gain feedback
• Cold called potential customers to generate leads

• Handled Clients spread across geographies namely US countries by doing Market Research
• (companies, technology, industries, business needs), Client positioning
• Generated high quality leads with genuine business opportunities in the near future

• Handled customer inquiries, complaints, billing questions and payment extension/service requests
• Addressed customers courteously using suitable methods and problem-solving skills
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
• Provided account information to customers and explained bill service policies and customer rights
• Responded to telephone inquiries and complaints following standard operating procedures
• Determined charges for services requested and arranged for billing