RUDRAJYOTI NAYAK
Bengaluru
Summary
Tech-savvy professional with advanced training and experience in customer service with around 7 years of extensive experience in creating and managing product roadmaps working with stakeholders, and developing KPIs as well as offering extensive background in routine application maintenance tasks that result in increased performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst II
Novo Nordisk India Pvt Ltd
Bengaluru
2022.02 - Current
- Developed Business Requirements models and process workflows to support development of new application
- Developed process documentation related to the product life cycle management.
- Established KPIs to measure product success and inform future development priorities.
- Monitored and evaluated system performance metrics to identify potential problems.
- Oversee the day to day operations of processes such as Incident, Problem, Change,Service Request Management along with ensuring proper coordination and communication
- Design and formulate processes documents workflows, user guides
and instructions - Drive establishment of SLAs (CSL, KM) across multiple functions and business units and oversee continuous Service Improvement and execution
- Effectively driving continual service improvement using lean for adding value to the services
Product Specialist
Cognizant technology Solutions Ind Pvt Ltd
Kolkata
2017.12 - 2022.02
- Worked as an offshore technical Product consultant to provide technical design and solutions working constantly along with the Product Managers and Business Analysts.
- Also involved in Development and Production Support and assist the management team in preparing the Product Roadmap.
- Analyze the gap, design and build process around Incident, Major Incident, Problem, Change, Request fulfillment and Release Management aligned to ITIL V4 framework
- Define Critical Success Factors (CSL) and Key Performance Indicators
(KPI) for the processes - Establishment of SLA and governance to measure process effectiveness and efficiency
- Developed web applications using Java and JavaScript.
Education
B.Tech - Electrical And Electrionics Engineering
SRM University
Chennai, TN2017-06
Skills
- Business Analysis
- Agile Methodology
- Risk Management
- Agile frameworks
- Stakeholder Management
Technical Skills
- Communication and Collaboration
- SQL
- Software Development
- Product Designing
- Decision Making
Certification
- ITIL V4 Foundation
- Prince 2 Foundation
- Agile Scrum Master
- Labvantage LIMS Certified
Timeline
Business Analyst II
Novo Nordisk India Pvt Ltd
2022.02 - Current
Product Specialist
Cognizant technology Solutions Ind Pvt Ltd
2017.12 - 2022.02
B.Tech - Electrical And Electrionics Engineering
SRM University
- ITIL V4 Foundation
- Prince 2 Foundation
- Agile Scrum Master
- Labvantage LIMS Certified
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