Rudransh Tiwari
Manager - Supply and Operations
Gurgaon
Summary
A Management Generalist with experience in strategy, operations, supply fulfillment and dynamic generalist roles, successfully launching and managing programs with efficiency and delivering results on time
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Manager - Supply and Operations
Pristyn Care
07.2024 - Current
- Heading the entire Supply Chain centrally to ensure fulfilment. Facilitated a lead serviceability with an increase of 0.8% month on month with new hospital and doctor onboardings.
- Spearheaded 40 Zone launches across 33 India Cities contributing onboarding 150+ hospital in the last 1 year resulting in 10 Cr+ topline increase month on month and counting
- Drove 0 to 1 implementation programs to increase organisation's net takeaway with improvement of 0.25% month on month
- Devised a cross functional escalation product to optimise serviceability resulting in net drop of 3% in escalations month on month
- Contributed in automating entire manual onboarding process to ensure better resource utilization which resulted in an increase in onboarding efficiency by 30%
- Planned and executed reconciliation projects across India ensure collections and payments with our Key Accounts which facilitated a net decrease in AR by 12% monthly
Operations Manager
Acciojob
04.2023 - 07.2024
- Drove Acciojob's Internal Success Team, responsible for streamlining the learning process for 7000+ students ensuring course completion rate of more than 70% using user data and business intelligence tools
- Set up and executed workflows for customer support and user success modules to ensure smooth service delivery, ensured high CSAT (89-90%) and NPS scores (95%+)
- Set up all operations and initial analytics for Customer onboarding
- Supported the Founders with offline markets expansions, new courses launches and improved pipelines for smooth user onboarding with increase in onboarding efficiency by 15% across cohorts
- Spearheaded the Cohort Engagements with net participation of 80+% and helped increase product engagement with 2% improvement month on month.
Team Lead-Operations
Acciojob
09.2022 - 03.2023
- Managed a team of associates handling cohorts, engaged in collaborative problem solving to increase the placement conversion rate by 10% in 3 months
- Had set up QC/QA methods to maintain top quality delivery in outbound operations maintaining the optimum average completion of 85% across all cohorts to drive course completion.
- Spearheaded the Soft skills projects across middle aged cohorts to facilitate placement readiness and brought in average placement readiness to 40% across all middle aged cohorts
Operations Analyst
Acciojob
04.2022 - 09.2022
- Customer support via cellphone/chat/email, ensuring prompt solution and optimum CSAT of 90% across early age cohorts
- Part of the onboarding team driving incoming user funnel for admissions to free Pay After Placement model with admission conversion rate of 8-10%
- Run Placement Readiness projects across 20 cohorts to enable students to get placement ready, brought in a change of 30% placement readiness enablement across all cohorts
Key Accounts Executive
PhonePe
11.2021 - 03.2022
- Identified, mapped and onboarded merchants with high Total Process Value in the West Delhi region with a market coverage of 92%
- QR activation, training merchants to use the PhonePe merchant app as per their need with 95% CSAT
- Drove PhonePe's offline market product sales like speaker to onboarded and fresh merchants with a coverage of 76% amongst the existing merchants
Education
Post Graduate Diploma in Management - Maketing, Operations, Finance
IILM Academy of Higher Learning
Lucknow, India 04.2001 -
Bachelor of Computer Applications - Computer Applications Development
National Post Graduate College
Lucknow, India 04.2001 -
Skills
- Problem Solving
- MS-Excel
- Google Sheets
- SQL
- Team Management
- Analysis
- Strategy
- Supply Fulfillment
- Quality Assurance
- Finance
- Project Management
Certification
Operations Management certificate, IIM Bangalore powered by Edx
Timeline
Manager - Supply and Operations
Pristyn Care
07.2024 - Current
Operations Manager
Acciojob
04.2023 - 07.2024
Team Lead-Operations
Acciojob
09.2022 - 03.2023
Operations Analyst
Acciojob
04.2022 - 09.2022
Key Accounts Executive
PhonePe
11.2021 - 03.2022
Post Graduate Diploma in Management - Maketing, Operations, Finance
IILM Academy of Higher Learning
04.2001 -
Bachelor of Computer Applications - Computer Applications Development
National Post Graduate College
04.2001 -
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