Rudresh Singh

Key Responsibilities Key Achievements Core Skills

As the School Coordinator and Career Counselor at a family-owned CBSE-affiliated institution with over 1000 students, I oversee the academic and administrative operations of the school, ensuring smooth coordination among departments, teachers, students, and parents. I am responsible for managing academic excellence, maintaining discipline, implementing CBSE guidelines, and promoting holistic student development. I also guide students in career planning, subject selection, and higher education pathways to align their skills and interests with suitable opportunities.

• I manage and supervise the daily functioning of the school across all departments, ensuring seamless coordination between administration, faculty, and parents.
• I oversee academic planning and curriculum implementation from Pre-Primary to Class 12 in accordance with CBSE norms and standards.
• I monitor lesson plans, classroom delivery, and student performance to maintain academic quality and consistency.
• I lead faculty meetings, workshops, and training programs to enhance teacher performance and professional growth.
• I handle school operations for over 1000 students, ensuring discipline, safety, and a positive learning environment.
• I coordinate with parents to address concerns, share progress reports, and strengthen school–home relationships.
• I develop and implement co-curricular and extracurricular programs to promote holistic student development.
• I act as a liaison between management and staff, ensuring that school policies and goals are effectively communicated and executed.
• I supervise admissions, academic scheduling, examinations, and result compilation in compliance with CBSE standards.
• I guide students through career exploration sessions, aptitude assessments, and counseling workshops to help them make informed decisions about their academic and professional futures.
• I establish partnerships with universities, career institutions, and industry professionals to expand student exposure to diverse academic and professional opportunities.
• I ensure compliance with all CBSE regulations, documentation, and affiliation requirements.
• I maintain smooth academic and operational performance in a 1000-student school.
• I enhance student engagement and career awareness through structured counseling programs and seminars.
• I implement systematic academic monitoring that improves board examination results.
• I strengthen parent–school communication through digital updates, parent sessions, and open forums.
• I help maintain high re-enrollment and satisfaction rates among students and parents.
• School Operations & Administration
• Academic Planning & CBSE Compliance
• Teacher Training & Supervision
• Student Discipline & Welfare Management
• Career Counseling & Guidance
• Parent & Stakeholder Communication
• Event & Program Coordination
• Strategic Planning & Leadership
• Conflict Resolution & Crisis Handling

Key Responsibilities Key Achievements Core Skills

As the General Manager of a 300-room Marriott property, I oversaw all aspects of hotel operations, ensuring exceptional guest satisfaction, operational efficiency, and profitability. I led a diverse team across multiple departments — including front office, housekeeping, food & beverage, sales, and engineering — while upholding Marriott’s brand standards, values, and service excellence.

• I directed day-to-day hotel operations, overseeing departments such as Front Office, Housekeeping, Food & Beverage, Sales, Marketing, Engineering, and Finance.
• I implemented strategic business plans to achieve and exceed revenue, occupancy, and GOP (Gross Operating Profit) targets.
• I maintained full compliance with Marriott brand standards, quality audits, and service excellence benchmarks.
• I led, trained, and motivated a team of department heads and over 200 associates to deliver world-class guest experiences.
• I monitored guest satisfaction metrics, analyzed feedback, and introduced service improvements to enhance loyalty and retention.
• I oversaw budgeting, forecasting, and financial reporting, ensuring optimal cost control and profitability.
• I collaborated with the Sales and Marketing teams to drive room and banquet sales, develop promotional campaigns, and expand market reach.
• I ensured compliance with local regulations, health and safety standards, and corporate policies.
• I managed relationships with owners, corporate management, vendors, and key stakeholders to align business goals and operational outcomes.
• I supervised property maintenance, capital improvement projects, and renovations to maintain high brand presentation standards.
• I fostered a positive work culture, focusing on employee engagement, training, and career development to minimize turnover.
• I successfully increased annual occupancy and RevPAR (Revenue per Available Room) through strategic pricing and market positioning.
• I achieved top-tier guest satisfaction scores within the Marriott brand regionally.
• I led property-wide initiatives that improved energy efficiency and reduced operational costs.
• I enhanced food & beverage profitability through menu optimization and banquet event strategies.
• I maintained consistent compliance with Marriott’s QA (Quality Assurance) and Brand Standard Audit requirements.
• Hotel Operations Management
• Revenue & Yield Optimization
• Budgeting & Financial Planning
• Guest Experience Enhancement
• Leadership & Team Development
• Sales & Marketing Strategy
• Brand Standards & Quality Assurance
• Stakeholder & Owner Relations
• Crisis & Risk Management
• Regulatory Compliance

Key Responsibilities Skills & Tools

As an Amazon Dropshipper, I managed a complete online retail operation through Amazon Seller Central, specializing in product sourcing, order fulfillment, and customer satisfaction — all while ensuring full compliance with Amazon’s dropshipping policies. I oversaw every stage of the business process, from identifying profitable products to coordinating supplier shipments and maintaining high performance standards.

• I researched and selected profitable, trending, and in-demand products using market analytics and tools such as Jungle Scout and Helium 10.
• I built and maintained relationships with reliable suppliers to ensure fast, accurate, and high-quality fulfillment.
• I created and optimized Amazon product listings with keyword-rich titles, detailed descriptions, and professional images to enhance visibility and conversions.
• I managed inventory levels, monitored supplier stock, and adjusted pricing to remain competitive while maintaining strong profit margins.
• I processed and forwarded customer orders to suppliers promptly, ensuring all items were shipped directly under my brand as per Amazon’s policy.
• I handled customer inquiries, refunds, and return requests efficiently, maintaining excellent feedback and high seller ratings.
• I consistently monitored account health metrics such as Order Defect Rate, Late Shipment Rate, and Cancellation Rate to ensure superior seller performance.
• I stayed updated with Amazon’s marketplace policies, compliance requirements, and evolving eCommerce trends to maintain operational efficiency and compliance.
• Product Research Tools: Jungle Scout, Helium 10, AMZScout
• Amazon Seller Central Management
• Supplier Negotiation & Relationship Building
• SEO & Listing Optimization
• Customer Service & Conflict Resolution
• Data Analytics & Performance Tracking
• eCommerce Strategy & Trend Analysis

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Provided services efficiently and with high level of accuracy.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Developed and implemented marketing strategies to promote hotel services.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Fostered safe lodging environment with reliable and effective security services.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Evaluated and promptly resolved lodging facility operational issues.

• Worked on an online web platform that integrated technology into care delivery, aiming to increase operational efficiency and improve satisfaction for members and clinicians
• Environments: SDLC, Agile Methodology, Waterfall, SQL, Java Script, WordPress.
• Led an accessibility project, planning and administering accessibility-testing programs, and ensuring compliance with W3C Web Content Accessibility Guidelines (WCAG) and Section 508 accessibility standards
• Conducted gap analysis, created user stories and workflows, and derived requirements for existing system enhancements
• Analyzed and documented accessibility issues to make web pages accessible for visually impaired users
• Used agile systems and strategies to provide quick and feasible solutions, evaluated information from multiple sources to identify high-value needs, requirement gaps, and reconcile conflicts
• Collaborated with team members, provided ongoing consultation to development teams, and clarified business requirements
• Interfaced with internal and external clients to maintain effective communication and coordination
• Created projects and participated in meetings to establish a shared knowledge base among team members
• Scheduled meetings with developers and testers to collaborate on resource allocation and project completion
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements
• Conducted gap analysis, identified areas for improvement, and developed user stories and workflows to derive requirements for system enhancements
• Analyzed and documented accessibility issues to ensure compliance with accessibility standards
• Provided accessibility expertise and consulted on accessibility issues within an agile team
• Utilized agile methodologies and strategies to deliver quick and effective solutions
• Collaborated with team members and provided ongoing consultation to development teams on business requirements
• Maintained effective communication and coordination with internal and external clients
• Created and managed projects, ensuring a shared knowledge base among team members
• Scheduled meetings with developers and testers, allocating resources and ensuring project completion
• Coordinated and prioritized defects and enhancement/system requests based on business requirements.