Rufus Thompson
TA LEAD & PROJECT MANAGER
Bangalore
Summary
Competent Professional with 15+ years of Experience in Talent Acquisition, IT Service Management & Operations. An effective communicator with effective relationship management skills. Ability to partner with stakeholders at multiple business levels including external customers. Proficiency in business process mapping & defining various specifications for process enhancement. Resourceful at maintaining business relationships with customers to achieve desired service standards.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Talent Acquisition Lead
Brigosha Technologies Pvt Ltd
10.2019 - 10.2023
- Proven leader in talent acquisition with a track record of implementing effective strategies and achieving recruitment targets
- Experienced in managing end-to-end hiring processes, fostering team collaboration, and establishing strong relationships with hiring partners
- Developed and executed comprehensive talent acquisition strategies and hiring plans
- Monitored and enhanced hiring practices in alignment with market trends
- Worked with Dept. Head to develop and test Hiring Portal built by Brigosha R&D team
- Orchestrated successful hiring drives at college campuses and corporate events
- Served as interview panelist across various role levels
- Cultivated relationships with third-party recruitment agencies and staffing firms, managing procurement and measurement process with over 30 hiring partners across India
- Coordinated with Department Heads to forecast future hiring needs
- Ensured effective utilization of ATS and platforms like Naukri, Monster, Shine/LinkedIn for sourcing, screening, and hiring.
- Reduced time-to-fill rates with proactive sourcing techniques, targeting passive candidates and building talent pipelines
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and establish candidate profiles
- Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods
Project Manager - R&D
Brigosha Technologies
10.2019 - 10.2020
- Headed R & D internal team for IOT projects
- Developed & finalized integrated project plans, implementation schedules with Dept. heads
- Managed all project related activities, ensure optimum utilization of resources and ensure all project phases are documented appropriately
- Identified risks/issues, work out mitigation plans/remediation strategies for projects
- Facilitated customer steering committee & drive project meetings, track financials, provide status updates, identify risks/issues, work out mitigation plans/remediation strategies
- Prepared status reports by gathering, analyzing, and summarizing relevant information
- Established effective project communication plan and ensured execution
- Facilitated change requests to ensure that all parties are informed of impacts on schedule and budget
- Obtained customer acceptance of project deliverables
- Managed customer satisfaction within project transition period
- Conducted post-project evaluation and identifying successful and unsuccessful project elements.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Senior Project/Process Consultant
Achiral Systems Pvt Limited
07.2017 - 07.2018
- Provided On-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Managed all aspects of multiple related projects to ensure overall program is aligned to and directly supports achievement of strategic objectives
- Reported on project success criteria results, metrics, test and deployment management activities
- Managed day-to-day project activities and chaired project management team meetings
- Provided status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicated across leadership
- Proven success in providing on site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
- Restructured procedures through coordination with compliance director to create and execute projects
- Enhanced customer satisfaction, conducting regular audits on process compliance
Manager - Channel Business Group & Online
ROAM 1 Telecom Pvt Limited
07.2016 - 03.2017
- Creating sales for company Responsible for identifying and evaluating travel market and target new clients
- Handled team of 10 People
- 6 Sales Executives and 4 Delivery Boys
- Working with management team to develop and implement strategic sales plan
- Speaking to service providers from different parts of world to source feasible and profitable product
- To achieve their own sales target and leading team to achieve team target and/or overall company target
- Meet new clients and complete proposals and presentation for new business opportunities
- Work with internal teams to deliver outstanding presentations to capture profitable business opportunities
- Responsible for maintaining excellent client relationship with existing and potential Channel clients
- Working to sales and revenue targets as set by Sales Director
- Addressing customer service issues as raised by channel partner
- Identifying and reaching out to new potential channel partners.
Change Manager - Technological Consultant
AXA Technologies Shared Services
08.2014 - 03.2015
- Worked as Change Manager for Global Change Management, which includes handling of major changes affecting different GBUs across Globe
- Hosting Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and Technical Review Meeting for Global Change Management
- Ensured that all preparations have been made for CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants
- Reviewing Change Implementation plans thoroughly, analyzing risks and Impact of changes further and approving these Major changes if suitable
- Reviewing failed and cancelled changes to identify cause for failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/ addressed by appropriate individuals
- Monitor that problems encountered during implementation of change are properly documented in change record
- Accepts, prioritizes, and categorizes Change Request
- Prioritize Change requests as per their Urgency and Level of impact and closely monitor them in actual Go Live phase
- Doing Post Implementation Review of changes for project.
ITO Service Delivery Consultant / Project Consultant - Bank of America (BOA)
Hewlett Packard Global Soft Pvt Ltd.
01.2007 - 08.2013
- Ensuring proper knowledge transfer of ITSM and creating positive impact in professional career
- Managing various ITSM tools like BMC Remedy and Maximo & working closely with Project Manager for the success of projects
- Project Implementation coordinators are engaged via Aldea component generated by account Project Delivery team PMs
- Create RFC's, generate IPLAN, extract NEI design, submit changes, approve first level and follow up for other approval
- Ensuring project deadlines in liaison with change management activities
- Engaging Vendors for Project related activities through BMC Remedy
- Used Escalation matrix appropriately to get appropriate level of focus from technical teams and management
- Worked across projects Globally (US, APAC & EMEA)
- Capturing new product failure information
- Using remote access tools help customers resolve issues with their minimal participation in issue resolution
- Diagnosing and resolving software and hardware problems or conflicts, this also involves up-selling of computers, accessories, warranties.
- Suggest improvement and upgrade to hardware and software
- Responsible for providing remote support to Level1 Engineer for Technical and Process issues on Calls
- Handle technical and customer escalations from Customers and Other Partner Locations.
- Evaluated customer needs and feedback to drive product and service improvements
- Managed multiple projects concurrently, prioritizing tasks effectively to meet deadlines without compromising on quality standards
- Reviewed contractual agreements with clients, ensuring compliance with established terms and conditions while delivering high-quality services
- Effectively resolved escalations from clients or team members by taking prompt corrective actions while adhering to company policies and procedures
Customer Support Executive
Siemens Shared Services
05.2005 - 05.2006
- Handled customer issues & incidents and provided resolution for same
- Over 1 years of experience in inbound call center supporting Enterprise Car rental and sales services etc
- Have expertise in various web-based activation tools
- Handled escalation calls, floor walking and generating reports on daily basis
- Manage team in absence of team lead, which includes arranging transport for team members, sending reports to Ops team.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Implemented and developed customer service training processes
- Streamlined support processes for faster resolution times and increased customer loyalty
- Contributed to the implementation of new support software systems, optimizing workflows for better efficiency
Education
B Com (Bachelor of Commerce) - Commerce
Bangalore University
Bengaluru 01.2005 - 12.2008
Skills
Talent Acquisition
undefinedCurrent Location
Bangalore
Awards
- Best performer for 2021 & Achiever Award for 2022.
- 2008 Key Performer and Service Excellence Champion Award for 2008
- Received Best Performance Metrics Q3 2009
- Accredited as Service Excellence Champ May 2010
- Recognized as the Best Performer March and April 2012
- Awarded for exceptional customer compliments.
- Received HP E-Awards for outstanding Customer Satisfaction and Issue Resolution
Timeline
Talent Acquisition Lead
Brigosha Technologies Pvt Ltd
10.2019 - 10.2023
Project Manager - R&D
Brigosha Technologies
10.2019 - 10.2020
Senior Project/Process Consultant
Achiral Systems Pvt Limited
07.2017 - 07.2018
Manager - Channel Business Group & Online
ROAM 1 Telecom Pvt Limited
07.2016 - 03.2017
Change Manager - Technological Consultant
AXA Technologies Shared Services
08.2014 - 03.2015
ITO Service Delivery Consultant / Project Consultant - Bank of America (BOA)
Hewlett Packard Global Soft Pvt Ltd.
01.2007 - 08.2013
Customer Support Executive
Siemens Shared Services
05.2005 - 05.2006
B Com (Bachelor of Commerce) - Commerce
Bangalore University
01.2005 - 12.2008
Similar Profiles
Sharmith RathnarajuSharmith Rathnaraju
Project Manager at Brigosha Technologies pvt ltdProject Manager at Brigosha Technologies pvt ltd
Rohith Raju MRohith Raju M
Junior Software Engineer at Brigosha Technologies Pvt LtdJunior Software Engineer at Brigosha Technologies Pvt Ltd
Neha TiwariNeha Tiwari
Embedded Software Engineer at Brigosha Technologies Private LimitedEmbedded Software Engineer at Brigosha Technologies Private Limited