Ruhani
Vancouver
Summary
Results-driven operations associate with a strong background in data analysis and compliance management. Known for effectively addressing customer inquiries and collaborating to enhance operational processes. Eager to leverage expertise to drive organizational success.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Best Buy Canada
Langley
07.2023 - Current
- Ensured compliance with company policies and safety regulations during all operations.
- Resolved customer inquiries and complaints to uphold high satisfaction levels.
- Collaborated with departments to enhance operations management activities.
- Maintained accurate records of inventory orders and shipments for effective tracking.
- Identified internal issues and proposed solutions to upper management.
- Investigated transaction discrepancies to resolve customer issues promptly.
- Processed refund requests efficiently using company software tools.
- Operated electronic POS systems, including item scanning and transaction completion.
Retail Sales Associate (Part Time)
Urban kids
Tsawwassen
02.2023 - Current
- Provided personalized product recommendations to assist customers in selections.
- Operated point-of-sale systems for efficient transaction processing.
- Resolved customer inquiries and issues with professionalism.
- Collaborated with team members to manage inventory and restock shelves.
- Participated in promotional events to enhance brand awareness and engagement.
Mortgage Closer
Better Mortgage
New york
08.2021 - 05.2022
- Reviewed and verified loan documents for compliance with company standards.
- Coordinated with lenders to finalize mortgage closing procedures efficiently.
- Prepared and organized closing packages for timely distribution to stakeholders.
- Assisted in resolving discrepancies in loan documentation prior to closing events.
Operations Associate
Talentedge
Gurugram
01.2021 - 07.2021
- Managed inbound customer inquiries to assess needs and deliver effective solutions.
- Utilized CRM software for tracking interactions and maintaining customer records.
- Developed rapport with clients to cultivate long-term relationships.
- Collaborated with team members to share best practices and improve service quality.
Education
MBA - Finance
University Canada West
Vancouver03-2024
BBA - Commerce
University of Delhi
Delhi09-2020
Skills
- Compliance management
- CRM software
- POS system operation
- Data analysis
- Transaction processing
- Customer relationship management
- Mortgage banking
Timeline
Warehouse Associate
Best Buy Canada
07.2023 - Current
Retail Sales Associate (Part Time)
Urban kids
02.2023 - Current
Mortgage Closer
Better Mortgage
08.2021 - 05.2022
Operations Associate
Talentedge
01.2021 - 07.2021
MBA - Finance
University Canada West
BBA - Commerce
University of Delhi