Ruhashad Bhoja
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Territory Sales Executive
ABinBev
Mumbai
11.2022 - Current
- Developed and implemented strategic plans to increase market share in assigned territory.
- Identified potential customers, analyzed customer needs and developed sales strategies accordingly.
- Negotiated contracts and agreements with clients to maximize profits.
- Conducted regular visits to existing customers to ensure satisfaction with products and services and identify new opportunities.
- Presented product demonstrations and training sessions for customers on a regular basis.
- Provided technical support, troubleshooting, and problem resolution for customers' inquiries or issues.
- Generated reports on sales performance, trends, forecasts and other related data.
- Attended trade shows, conferences, seminars and other events related to the industry.
- Collaborated with cross-functional teams such as marketing and operations departments to develop effective sales strategies.
- Maintained accurate records of all sales activities including quotations, orders placed, payments received.
- Analyzed customer feedbacks regularly to improve products and services quality accordingly.
- Ensured timely collection of receivables from existing customers.
- Built relationships with key decision makers at various organizations within the assigned territory.
- Managed inventory levels in order to meet customer demands efficiently.
- Created monthly reports detailing progress against established goals and objectives.
- Performed cold calling as needed for lead generation purposes.
- Developed long-term relationships with key accounts by providing exceptional service delivery.
- Advised management regarding changes required in existing policies and procedures based on market conditions.
- Managed customer accounts to attain sales goals and distribution targets.
- Developed relationships with prospects to expand sales territory.
- Analyzed potential sales opportunities and call plan.
- Conducted cold calls to offer services to potential customers.
- Developed solid connections with customers to promote products.
- Presented products and services to meet client business needs.
Bartender
DrinQ
Mumbai
09.2021 - 05.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
Chef
India Food Network & Tastemade
Mumbai
10.2020 - 06.2021
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Trained new chefs on proper cooking techniques and menu items.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Stored foods correctly using correct storage containers and labelling systems.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Established controls to alleviate supply and food waste.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Hotel Management Trainee
Intercontinental Hotel Marine Drive
Mumbai
07.2018 - 11.2018
- Assisted in the development and implementation of customer service standards.
- Maintained a professional attitude when dealing with guests, staff and management.
- Ensured all safety regulations were followed within the hotel premises.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Coordinated with other departments to ensure efficient functioning of the hotel operations.
- Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
- Resolved customer complaints promptly and efficiently.
- Implemented cost control measures to reduce operational expenses.
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
Education
Bachelor of Science - Hospitality Administration And Management
Sheila Raheja Institute of Hospitality Management
Mumbai, India03-2020
Skills
- Performance Tracking
- Territory expansion
- Client acquisition
- Strategic Planning
- Brand Promotion
- Staff Training
- Opportunities Identification
- Market Research
- Issue Resolution
- Improvement planning
- Relationship Building
- Budget Management
- Channels and Distribution Knowledge
- Contract Negotiation
- Customer Relationship Management
- Trends Analysis
- Product positioning
- Product and Service Sales
- Sales Forecasting
- Multitasking and Organization
- Territory Management
- Vendor Management
- Time Management
- Operations
Affiliations
- Hockey
- Cricket
- Football
- Cooking
Languages
English
First Language
Hindi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Accomplishments
- Silver Medalist at the 1st National Mushti Do Championship held at Karnala Sports Club, Panvel
- Runner up at District Hockey Championship Tournament.
Timeline
Territory Sales Executive
ABinBev
11.2022 - Current
Bartender
DrinQ
09.2021 - 05.2022
Chef
India Food Network & Tastemade
10.2020 - 06.2021
Hotel Management Trainee
Intercontinental Hotel Marine Drive
07.2018 - 11.2018
Bachelor of Science - Hospitality Administration And Management
Sheila Raheja Institute of Hospitality Management
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