Summary
Overview
Work History
Education
Skills
Timeline
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Ruheena K

Mangalore

Summary

Client Relationship Manager with extensive experience at Oliva Skin Clinic, recognized for enhancing client satisfaction and driving business growth. Expertise in sales strategy and performance management, fostering long-term client relationships. Proven ability to implement innovative marketing strategies that increase revenue and improve customer service. Dedicated to maximizing sales opportunities and enhancing client loyalty.

Overview

10
10
years of professional experience

Work History

Client Relationship Manager

Oliva Skin Clinic
Bangalore
06.2016 - 02.2018
  • Generated monthly performance reports on key metrics such as sales volume, revenue growth.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Participated in training sessions with staff members on topics related to client relationship management.
  • Assisted in the development of marketing strategies aimed at increasing customer loyalty.
  • Provided timely responses to customer inquiries, requests, and complaints.
  • Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.

Sales Manager

VLCC
Bangalore
11.2014 - 04.2016
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports to management on sales performance.
  • Established relationships with key clients, while maintaining existing customer base.

Sales Manager

Vibes Health Care Ltd
Bangalore
06.2012 - 10.2014
  • Identified and developed new markets for products or services.
  • Implemented process changes to streamline sales department workflow.
  • Executed strategic sales plans to expand customer base and revenue.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Beauty Manager

VLCC
Bangalore
07.2009 - 04.2013
  • Maintained inventory of all beauty products, ensuring proper stock levels.
  • Monitored customer feedback on product quality, cost, availability, and service satisfaction.
  • Managed daily operations including scheduling appointments, ordering supplies, reconciling accounts receivable and payable transactions.
  • Implemented promotional campaigns for beauty products and services.
  • Created strategies to maximize revenue from existing customers through loyalty programs.

Skin Therapist

Kaya Skin Clinic
Bangalore
04.2008 - 05.2009
  • Demonstrated effective communication when interacting with clients regarding their skin care concerns.
  • Maintained accurate records of all services provided to clients in a timely manner.
  • Maintained professional appearance standards at all times while on duty in the spa environment.
  • Performed facial treatments, including cleansing, exfoliation, extractions, masks and massage.
  • Ensured proper sanitation and disinfection of all tools and equipment in accordance with safety protocols.
  • Analyzed customer feedback to identify areas where improvements could be made in service delivery.

Education

Bachelor of Computer Applications - IT Network Security

Manipal University Jaipur
Online
01-2025

Skills

Client relationship management

  • Customer service and support
  • Business development strategies
  • Sales strategy and process
  • Performance management and goals
  • Contact follow-up and retention
  • Visionary leadership in sales

Timeline

Client Relationship Manager

Oliva Skin Clinic
06.2016 - 02.2018

Sales Manager

VLCC
11.2014 - 04.2016

Sales Manager

Vibes Health Care Ltd
06.2012 - 10.2014

Beauty Manager

VLCC
07.2009 - 04.2013

Skin Therapist

Kaya Skin Clinic
04.2008 - 05.2009

Bachelor of Computer Applications - IT Network Security

Manipal University Jaipur

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Ruheena K