Ruhi Dogra
Faridabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Digital Group Head
Mahadev Motors Pvt Ltd.
Faridabad
2020.11 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
Education
MBA - Digital Marketing
Amity University
Noida2023-04
B.Com -
Delhi University
New Delhi2022-05
Diploma in Digital Marketing -
DSD
Faridabad2022-02
12th - Commerce
DAV Public School
Faridabad2019-05
10th -
DAV Public School
Faridabad2017-05
Skills
- Verbal Communication
- PPE use
- Microsoft Office
- Fluent in English
- Microsoft Word
- Attention to Detail
- Customer Relations
- Problem-Solving
- Project Planning
- Team building
- Dependable and Responsible
- Relationship Building
Timeline
Digital Group Head
Mahadev Motors Pvt Ltd.
2020.11 - Current
MBA - Digital Marketing
Amity University
B.Com -
Delhi University
Diploma in Digital Marketing -
DSD
12th - Commerce
DAV Public School
10th -
DAV Public School
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