Ruhi Sinha
Bangalore
Summary
Analytical and detail-oriented professional with experience supporting, planning and coordination daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordination tasks, projects and processes in support for effective business operations. Proven track record of accurately maintaining detailed records, generation of reports, coordinating meetings, and multitasking with in fast-paced atmospheres. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Outstanding interpersonal, customer service, leadership, and organizational skills, thrive within detail-oriented, deadline-driven environments.
Overview
9
9
years of professional experience
Work History
Centre Head
Workafella
12.2019 - 01.2021
- Adhered to strict industry regulations and compliance requirements, safeguarding the organization''s reputation in a competitive market landscape.
- Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
- Mentored junior team members, contributing to their professional growth and development within the organization.
- Collaborated with cross-functional teams to ensure seamless integration and alignment of project objectives across departments.
- Contributed to the organization''s strategic planning efforts by providing valuable insights and recommendations based on extensive project management experience.
- Conducted thorough post-project analysis to identify areas for improvement in future initiatives, driving continuous process improvements within the organization.
- Facilitated change management processes to accommodate evolving business needs while maintaining focus on overall project goals.
Community Manager
Workafella
07.2018 - 11.2019
- Coordinate and schedule meetings as required between SME's and testers.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Prepare meeting minutes.
- Plan test schedules, test execution activities in accordance with project delivery dates.
- Performed administration and office support activities for multiple supervisors creating word processing, creating spread sheets and presentations, and filing.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Served as corporate liaison between the finance, IT and marketing departments.
Customer Success Manager
Cusplink
04.2017 - 04.2018
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Senior Client Coordinator Manager
Quest Offices
02.2016 - 06.2017
- Supported sales team members with product knowledge & targeted market research leading to successful prospecting efforts.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Assisted in contract negotiations by gathering relevant data and presenting options in line with both company objectives & client requirements.
Customer Success Manager
Hirecraft Technologies Private
04.2014 - 02.2016
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Client Relationship Manager
EXIN Group
10.2011 - 10.2013
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
Education
BBA - Business Administration
DAVV University
Indore, India2009
MBA - Marketing And Finance Management
Indore Indira School of Career Studies
Indore| Madhya Pradesh| India2011
Skills
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Project Scheduling
- Accurate and detailed
- Budget Analysis
- Risk Assessment Analysis
- Work Planning and Prioritization
- Customer Relationship Management
- Hands - on Agile and Waterfall Methodologies
- Gantt Charts
- Vendor Selection
- Administrative support specialist
- Project planning
- Excellent planner and coordinator
Additional Information
- ·Certification of Completion – Business Intelligence using Power BI
- Certification of Completion – Chat GPT and AI tools Workshop
- Certification of Completion – Integrating AI within MS excel Workshop
- Certification of Completion - Project Management - Beginner to Project Manager through Udemy 365 Careers
Timeline
Centre Head
Workafella
12.2019 - 01.2021
Community Manager
Workafella
07.2018 - 11.2019
Customer Success Manager
Cusplink
04.2017 - 04.2018
Senior Client Coordinator Manager
Quest Offices
02.2016 - 06.2017
Customer Success Manager
Hirecraft Technologies Private
04.2014 - 02.2016
Client Relationship Manager
EXIN Group
10.2011 - 10.2013
BBA - Business Administration
DAVV University
MBA - Marketing And Finance Management
Indore Indira School of Career Studies
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