RUKHSAR BEGH
UDHAMPUR
Summary
Dynamic Department Manager at Airplaza Retail Holdings Pvt Ltd, skilled in performance analysis and team building. Successfully enhanced customer satisfaction and operational efficiency while leading a team of 15. Expert in inventory management, I implemented strategies that boosted sales and fostered a collaborative work environment, driving significant improvements in business performance.
Overview
13
13
years of professional experience
Work History
Department Manager
Airplaza Retail holdings pvt ltd
UDHAMPUR
06.2012 - Current
- Developed strategies to improve customer service and increase sales.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced workloads to meet targets without overtaxing employees.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with company policies and relevant regulations.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Managed daily operations, ensuring efficient workflow and productivity.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
BBA -
Rajiv Ghandi Memorial School
Udhampur03-2019
Skills
- Customer service
- Performance analysis
- Inventory management
- Staff management
- Team building
- Sales forecasting
- Data analysis
- Operational efficiency
Timeline
Department Manager
Airplaza Retail holdings pvt ltd
06.2012 - Current
BBA -
Rajiv Ghandi Memorial School
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