RUKHSAR KHAN
New Delhi
Summary
Dynamic interpersonal skills in developing and training teams, effectively controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
A competent professional with nearly 15 years. of experience in Customer Relationship. Gained experience as a Cabin Crew in leading International Airlines. Versed and adaptive to working conditions in India and abroad
Overview
17
17
years of professional experience
Work History
Manager - Guest Experience, Operations & Training
ELIVAAS
Gurgaon
05.2023 - Current
Aviation & Grooming Trainer
Frankfinn Institute
Raipur
07.2022 - 01.2024
Assistant Base In-charge
SpiceJet Airlines
New Delhi
01.2019 - 03.2022
Aviation & Grooming Trainer
Frankfinn Institute
Raipur
01.2018 - 12.2018
Premium Cabin Crew
Qatar Airways
Doha
02.2013 - 02.2017
Mainline Cabin Crew
Malaysia Airlines
Kuala Lumpur
10.2009 - 07.2012
Customer Service Executive
SpiceJet
New Delhi
02.2008 - 05.2009
Education
MBA - Human Resources Management
NMIMS University
Mumbai07-2023
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute
New Delhi, 10-2007
Bachelor of Arts - Political Science
Sambalpur University
Odisha10-2006
WSET Level-1
Award in Wines (QCF)
Skills
- Operations Management
- Performance Management
- Policy Implementation
- Workforce Management
- Lead Generation
- Cross-functional team management
- Staff Training and Development
- Complex Problem-Solving
- Verbal and written communication
- Team Leadership
- Negotiation & Budget Control
- Salesforce Management
- Customer Relationship Management (CRM)
Accomplishments
- Cluster Head Crew Performance Winner in South of India – Awarded by SpiceJet.
- Experience in world’s only 7-star lounge 'The Al-Safwa First' & 'Al-Murjan Business'.
- Hattrick Championship in college for Badminton singles.
- Received many written and verbal compliments for hospitality and dedication.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Oriya
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Timeline
Manager - Guest Experience, Operations & Training
ELIVAAS
05.2023 - Current
Aviation & Grooming Trainer
Frankfinn Institute
07.2022 - 01.2024
Assistant Base In-charge
SpiceJet Airlines
01.2019 - 03.2022
Aviation & Grooming Trainer
Frankfinn Institute
01.2018 - 12.2018
Premium Cabin Crew
Qatar Airways
02.2013 - 02.2017
Mainline Cabin Crew
Malaysia Airlines
10.2009 - 07.2012
Customer Service Executive
SpiceJet
02.2008 - 05.2009
MBA - Human Resources Management
NMIMS University
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute
Bachelor of Arts - Political Science
Sambalpur University
WSET Level-1
Award in Wines (QCF)
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