Rukhsar Parween
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Manager Consultant
RR Visas & Consultant
UAE
09.2023 - 09.2024
- A Meet Allotted team targets & Leads, TV Applications, and Contribute in developing a strong, efficient counseling team.
- Resolve escalations and ensure a smooth student journey. Conduct training sessions to help build a world-class team of counselors.
- Maintain high satisfaction ratings, effort, data management implementation, organizational goals, objectives within the team.
- collaborate with internal and external stakeholders to achieve set targets.
- Pipeline forecast management. Identify, analyze, and rectify operational issues in coordination with immediate supervisors.
- Existing relationships with Universities, Colleges, and within India or abroad. If also involved in Business Development activities.
- An understanding of higher education systems and international student markets.
- A visiting universities delegates for seminar agents to educate students process for U5, Australia, and Canada.
BDM
Abhinav Outsourcing & Pvt ltd
Pune
06.2019 - 02.2023
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction.
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.
- Created and implemented a system for tracking and monitoring project progress and milestones, resulting in timely completion of projects.
- Coached and mentored counseling team, resulting in improved job performance and knowledge.
Branch Manager
A.V Immigration & Careers Consultancy Pvt ltd
Pune
08.2014 - 12.2018
- Prepare a Sales and Marketing Plan and Budget for the Branch and ensure its implementation.
- Inductions of new employees and appraisals of performers.
- Ensuring that the policy files on operations procedures are maintained and updated on a regular basis by the sales staff.
- Ensure motivation through reward, recognition, utilizing innovative ways, sending email to all branches, recognizing employee efforts.
- Ensuring timely attendance of the employee and evenly distribute tasks to all to increase accountability.
- Responsible to ensure target manpower is maintained in the branch to avoid attrition and ensure implementation of Policies and Procedures introduced or changed by HR.
- Constant training and development by conducting daily morning meetings, wherein information sharing, training, and validation is carried out, along with sharing of experiences.
- For business enhancement, world ensure maintenance of CRM at the branch level for using the same as a marketing tool.
Education
Bachelor of Commerce - Accounting
Singhad College
Pune06-2008
Skills
- Strategic Planning
- Operations Management
- Workforce Management
- Marketing
- Sales Techniques
- Team Leadership
Timeline
Manager Consultant
RR Visas & Consultant
09.2023 - 09.2024
BDM
Abhinav Outsourcing & Pvt ltd
06.2019 - 02.2023
Branch Manager
A.V Immigration & Careers Consultancy Pvt ltd
08.2014 - 12.2018
Bachelor of Commerce - Accounting
Singhad College
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