Rukhsar Shaikh
Customer Service Executive
Summary
Dynamic professional pursuing a successful career within a reputable organization that fosters growth and learning opportunities in Public Relations and Management. Expertise in customer service, business development, and sales, complemented by strong teamwork and leadership skills. Committed to contributing effectively as an integral team member while driving organizational success. Passionate about leveraging diverse experiences to enhance client relationships and achieve strategic objectives.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Collection Officer in Credit Card Department
Tata Consultancy Services
09.2023 - Current
- Contact Consumer by outbound phone call and answer customers concerns on inbound calls.
- Confer with customers by telephone for overdue payments, Negotiate repayment plans tailored to customer's financial situations while aligning with bank policy.
- Leave voicemail on identified mobile no.
- Handled case summaries requesting block removals - Analyzed the reasoning for block application and sent case summaries to onshore management helping them to take decisions to lift the blocks.
- Skilled in persuasive communication and negotiation, ensuring favorable outcomes for both the bank and customers.
- Ensured all collection activities adhered to banking regulation and compliance standards to protect customer rights and minimize legal risks.
- Strong ability to manage multiple accounts and prioritize tasks effectively to meet deadlines.
- Ensure all customer information is correct including phone numbers and addresses.
- Consistently met monthly collection targets by improving payment collections
- Resolved customer's disputes and queries, minimizing escalations and maintaining customer satisfaction
- Have been awarded performer of the month for July and August 2024
Customer Service Professional-HP Printers Technical support
Sitel India Private Limited
10.2022 - 09.2023
- Answer inbound calls to assist US and Canada customers with printer troubleshooting technical issues.
- Responsible for customer support requests and ensuring that they are resolved quickly, accurately, and professionally.
- Guide customers to set up a new printer and how to add a new printer to their computer system.
- Guide customers to download software and drivers for printers.
- Place replacement order for warranty printer and Ink cartridges if the customer gets defective products.
- Perform upselling of products like care pack and instant ink as per requirement of customers.
- Perform various additional tasks as assigned.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call center operations for improved efficiency and reduced wait times.
Jr. Process Associate-Refinance Mortgage Closer
Verity Global Solutions
08.2021 - 06.2022
- Coordinated and prepared closing documents for residential loan closings.
- Audit files for accuracy before ordering closing documents.
- Check HUDs, update title fee before sending docs.
- Reviewed documentation to ensure compliance regarding fees and disclosures.
- Assured proper documentation had been completed to ensure line perfection.
- Proactively manage workflow to ensure loan files meet key milestone dates.
- Prepare loan closing package to ensure correct loan settlement and complete loan documentation.
- Perform loan closing process based on company policies.
- Perform various additional tasks as assigned.
- Ensured proper document storage and disposal, safeguarding sensitive financial information in accordance with company policies and legal requirements.
Cash Officer Accounts & Finance
Shoppers Stop Limited
11.2017 - 06.2020
- Streamlined systemized petty cash procedures for greater efficiency in workflow and deliverables.
- Sale data reconciliation and acceptance in merchandise management system.
- Bank payment credit/debit card and accounting in oracle.
- Petty cash management.
- Lead monthly internal audit of corresponding in compliance with company's policy.
- Training and development of front-end cashiers.
- Inventory management.
- Maintaining intercompany accounting transactions and reconciliation.
- Handling Banking operations.
Customer Care Front Desk Executive
Shoppers Stop Limited
04.2015 - 11.2017
- Responsible for interacting with the clients and solving their queries.
- Providing after sales service to the customer.
- Managed to solve their complaints regarding the products.
- Provide feedback of the customer to the concerned departments and authorities so as to improve the service.
- Resolve issues of the customer regarding servicing of the products.
- Answered calls professionally providing complete information about the products, discounts' and offers running in the store.
- Work closely with sales and other support teams to achieve customer's satisfaction.
- Prepare operational reports assigned by Team Leader/Manager.
- Ensure vendor management and proper follow-up.
Customer Care Associate
Shoppers Stop Limited
01.2013 - 04.2015
- Greeting customers and providing an excellent shopping environment to customers and generating maximum business results.
- Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks 10% faster than average associates.
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchase.
- Provide outstanding customer service, receiving 95% in Mystery Shopper's.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Post-Graduation Diploma Management - Banking, Insurance & investment
Welingkar Institute of Management
01.2021
M.com - undefined
Mumbai university
01.2018
T.Y.B.com - undefined
Mumbai University
01.2015
H.S.C - undefined
Maharashtra Board
01.2012
S.S.C - undefined
Maharashtra Board
01.2010
Skills
- Proficient in MS Word
- Tally ERP 9 proficiency
- Proficient in MS Word
Interests
Cooking, Listing Music
Declaration
I do hereby declare that all statements made in this resume are true, complete and correct to the best of my knowledge and belief. Date: Place: Mumbai. (Rukhsar Shaikh)
Personal Details
- Date of Birth : 24th October 1993
- Marital status : Single
Timeline
Collection Officer in Credit Card Department
Tata Consultancy Services
09.2023 - Current
Customer Service Professional-HP Printers Technical support
Sitel India Private Limited
10.2022 - 09.2023
Jr. Process Associate-Refinance Mortgage Closer
Verity Global Solutions
08.2021 - 06.2022
Cash Officer Accounts & Finance
Shoppers Stop Limited
11.2017 - 06.2020
Customer Care Front Desk Executive
Shoppers Stop Limited
04.2015 - 11.2017
Customer Care Associate
Shoppers Stop Limited
01.2013 - 04.2015
M.com - undefined
Mumbai university
T.Y.B.com - undefined
Mumbai University
H.S.C - undefined
Maharashtra Board
S.S.C - undefined
Maharashtra Board
Post-Graduation Diploma Management - Banking, Insurance & investment
Welingkar Institute of Management