RUKIYA BEGUM
Accounts Payable Manager
Hyderabad,Telangana
Summary
Strong leader and problem-solver with an extensive experience of 16+ years, dedicated to streamlining operations to decrease costs and promote organizational efficiency with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
GENPACT India Pvt. Ltd
Hyderabad, Telangana
06.2020 - Current
- Providing Accounts Payable Services to"Cardinal Health - U.S.A”
- Virtual transition of AP functions from On-site locations (The United States of America to corporate headquarters in the year 2020)
- Realigned workload and reduced head count without disruption of services to vendor accounts
- Managed, mentored and trained staff responsible for processing 1900 + invoices per month
- Manage day-to-day operations of different AP areas including PO and Non-PO invoice processing, Vendor Desk, Internal Client & Vendor Relations, and Payment Processing
- Provide a detailed report to Leadership monthly which included A/P figures such as total volume, discounts etc.
- Strengthened company's vendor/supplier's relations by continuously corresponding with vendors via phone, zoom meetings and email communication
- Overseeing all Accounts Payable processes from Un-invoiced receipt report to account reconciliation
- Negotiating with vendors to share the invoice copies on time to avoid unnecessary finance charges and pay the vendors on time and avail discounts to increase company profit
- Acting as a liaison for the accounting department in order to solve accounts payable disputes
- Completing month-end closing reviews, procedures and corrections as needed
- Matching purchase orders to invoices and reviewing all invoices for accuracy before authorizing payments
- Used a wide range of accounting software
- Developed strong working relationships with staff, fostering positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly.
Branch Manager
FinFree Enterprises, a wing of Loans Paradise, DSA
Hyderabad, Telangana
07.2019 - 06.2020
- A renowned financial advisory firm based in Hyderabad, Telangana,
- Finfree works are tied up with many prominent banks like ICICI Bank, HDFC Bank, Axis Bank, & Standard Chartered Bank, and many reputable NBFCs across India
- Working to fulfill the financial needs of people across India, with the sole purpose of providing various financial services to customers with customized quotes
- Apply for and avail convenient Personal Loans, Home Loans, Mortgage Loans, Business Loans, and other financial services like Balance Transfer from one bank to another
- Following a transparent process while working with our customers by helping them meet their requirements
- The applicant's loan procedure and all the administrative formalities will be taken care of by us
- Monitored operations to keep processes aligned with targets and matching forecasts
- Mentored a team of 20 FT's to increase sales success and productivity
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
- Built strong rapport with new and existing clients for better serve financial needs and promote branch loyalty
- Prepares financial statements and analyses for the branch
- Recruiting, vetting, interviewing, and hiring new employees
- Reviewed loan applications to deliver on company targets
- Records and researches all financial information for analysis
- Maintains and oversees all banking procedures and processes
Front Line Manager
GENPACT India Pvt. Ltd
Hyderabad, Telangana
01.2016 - 04.2018
- Provided Accounts Payable Services to 'McDonald's Corporation' USA
- Direct supervisor of operations processing over 1000 invoices daily
- Provided ongoing client support through email and telephone contact.
- Resolved long-standing IT issues, streamlined systems, and created a highly successful operations
- Oversee customer support telephone line and 20 data entry associates
- Research and resolve all payment problems and vendor payment inquiries
- Trained new employees and managers on A/P systems and policies. Reviewed and monitored time sheets and production reports
- Investigated pricing and quantity discrepancies
- Maintained files and documentation thoroughly and accurately, following company policy and accepted accounting practices
- Conducted monthly AP accrual account reconciliation
- Supervisory activities in BPM & Oracle
Management Trainee
GENPACT India Pvt. Ltd
Hyderabad, Telangana
08.2014 - 01.2016
- Provided Accounts Payable Services to 'FAIRMONT HOTELS & RESORTS' Canada
- Trained and Developed 8 Accounts Payable Specialist to achieve maximum performance daily
- Payments of six different FRHI properties (hotels) are to be processed and paid accurately and promptly, which includes invoices, expense reports, check requests, etc
- Prepared Standard Operating Procedures, Process Maps, Cheat Sheets & Payment Trackers
- Regular Audits of Vendor Masters conducted to identify and deactivate the duplicate records
- A prepared weekly report of matched and unmatched invoices with a dollar amount
- Processed accounts payable Checks, Wire transfers, CSI, and ACH payments
- Reviewed vendor statements and purchase orders, investigated and resolved open issues
- Handled incoming calls for vendor inquiries and resolved invoice discrepancies
- Managed individual business projects, becoming adept at applying problemsolving skills to overcome challenges and meet deadlines
- Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions
Process Developer / Team Lead
GENPACT India Pvt. Ltd
Hyderabad, Telangana
12.2011 - 07.2014
- Provided Accounts Payable Services to 'WALGREENS' USA
- Extensive experience in the full cycle accounts payable process in a high-volume environment
- Successfully resolved problematic accounts in a professional and timely manner
- Diplomatically resolved vendor complaints on an as-needed basis
- Ability to follow instructions well and make decisions with no supervision
- Self-motivated, team player, strong organizational skills, and multitasking
- Evaluated associates yearly performance, kept production reports, tracked vacation and sick time
- Maintain and improve SLAs on Invoice Processing, Vendor Setup & Correspondence
- Pulled and processed invoices from vendors designated websites
- Maintained W-9 and 1099 files accurately
- Auditing invoices for proper approvals and coding
- Delivering time-bound reports such as Hold Reports, Check Runs, ACH Runs, MMI Reports, Special Handling Report, Statement Reconciliation
- Vendor Remittance Report, Check Void, Cancellation/Reissue, Escalation Emails
- Aged invoice reports & Month-End Reporting
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Managed complaints with calm, clear communication and problem-solving
Administration Coordinator
Al Ghurair Construction Aluminium LLC
Dubai, UAE
08.2000 - 09.2005
- Provided administrative support to General Manager, Finance & Accounting Manager, Operations Manager, and other members of management team.
- Assisting accounts department in preparing monthly cost sheet
- Answered mailed, emailed, telephoned, and in-person requests for service and
information - Coordination with Estimation, Stores, Workshop, and Planning Department for project requirement
- Answered mailed, emailed, telephoned, and in-person requests for service and information
- Collaborated with clients, finance teams, and other team members on allocating resources to achieve project needs
- Keeping a complete track record of various expenditures like rent, conveyance, telephones, office upkeep, postage and repair, staff welfare
- Monitor & ensure the safety and security of office records and properties etc
- Are being maintained as per the company's standards
- Carrying out the instructions/ orders from the higher management & circulate them to every department's as and when it's required
Skills
Customer Relationship Building
Polite and Friendly
Positive Attitude
Eye for Accuracy
Cultural Understanding
Vendor Management
People Management
Administration and Reporting
Product and service knowledge
Employee Performance Evaluations
Operations Management
Task Delegation
Staff Supervision
Active Listening
Customer Relationship Management
Performance Tracking and Evaluation
Negotiation and Conflict Resolution
Excellent Communication
Us Visa
Holder of B1/B2 Multiple Entry United States Visa Valid till Feb' 2026
Travel Experience
- The United States of America - Columbus - Business Meetings & Training's
- United Arab Emirates - Dubai - Employee
- Canada - Vancouver - For Business Meetings & Training's
- Qatar - Doha - For Business Meeting
- Couple More Countries
https://www.linkedin.com/in/rukiya-begum-081779145
Personal Information
- Nationality: Indian
- Driving License: Holder of U.A.E. Driving License (expired)
- Maritual Status: Married
Awards
- Special Recognition
- Star Performer of the Month
- Annual Awards
- Best Email Writing Award
- Spot Cheers
- Bronze Awards
- Top Performer Award
- Client Recognition
- Employee of the Month awards
- Leadership Awards
- Innovation Awards
- Silver Awards
- Many Customer Appreciations
Education
Bachelor of Commerce -
Osmania University
Hyderabad, TelanganaTimeline
Assistant Manager
GENPACT India Pvt. Ltd
06.2020 - Current
Branch Manager
FinFree Enterprises, a wing of Loans Paradise, DSA
07.2019 - 06.2020
Front Line Manager
GENPACT India Pvt. Ltd
01.2016 - 04.2018
Management Trainee
GENPACT India Pvt. Ltd
08.2014 - 01.2016
Process Developer / Team Lead
GENPACT India Pvt. Ltd
12.2011 - 07.2014
Administration Coordinator
Al Ghurair Construction Aluminium LLC
08.2000 - 09.2005
Bachelor of Commerce -
Osmania University