RUKIYA BEGUM
Accounts Payable Manager
Hyderabad,Telangana
Summary
Strong leader and problem-solver with an extensive experience of 16+ years, dedicated to streamlining operations to decrease costs and promote organizational efficiency with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
GENPACT India Pvt. Ltd
Hyderabad, Telangana
06.2020 - Current
- Providing Accounts Payable Services to"Cardinal Health - U.S.A”
- Virtual transition of AP functions from On-site locations (The United States of America to corporate headquarters in the year 2020)
- Realigned workload and reduced head count without disruption of services to vendor accounts
- Managed, mentored and trained staff responsible for processing 1900 + invoices per month
- Manage day-to-day operations of different AP areas including PO and Non-PO invoice processing, Vendor Desk, Internal Client & Vendor Relations, and Payment Processing
- Provide a detailed report to Leadership monthly which included A/P figures such as total volume, discounts etc.
- Strengthened company's vendor/supplier's relations by continuously corresponding with vendors via phone, zoom meetings and email communication
- Overseeing all Accounts Payable processes from Un-invoiced receipt report to account reconciliation
- Negotiating with vendors to share the invoice copies on time to avoid unnecessary finance charges and pay the vendors on time and avail discounts to increase company profit
- Acting as a liaison for the accounting department in order to solve accounts payable disputes
- Completing month-end closing reviews, procedures and corrections as needed
- Matching purchase orders to invoices and reviewing all invoices for accuracy before authorizing payments
- Used a wide range of accounting software
- Developed strong working relationships with staff, fostering positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly.
Branch Manager
FinFree Enterprises, a wing of Loans Paradise, DSA
Hyderabad, Telangana
07.2019 - 06.2020
- A renowned financial advisory firm based in Hyderabad, Telangana,
- Finfree works are tied up with many prominent banks like ICICI Bank, HDFC Bank, Axis Bank, & Standard Chartered Bank, and many reputable NBFCs across India
- Working to fulfill the financial needs of people across India, with the sole purpose of providing various financial services to customers with customized quotes
- Apply for and avail convenient Personal Loans, Home Loans, Mortgage Loans, Business Loans, and other financial services like Balance Transfer from one bank to another
- Following a transparent process while working with our customers by helping them meet their requirements
- The applicant's loan procedure and all the administrative formalities will be taken care of by us
- Monitored operations to keep processes aligned with targets and matching forecasts
- Mentored a team of 20 FT's to increase sales success and productivity
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills
- Built strong rapport with new and existing clients for better serve financial needs and promote branch loyalty
- Prepares financial statements and analyses for the branch
- Recruiting, vetting, interviewing, and hiring new employees
- Reviewed loan applications to deliver on company targets
- Records and researches all financial information for analysis
- Maintains and oversees all banking procedures and processes
Front Line Manager
GENPACT India Pvt. Ltd
Hyderabad, Telangana
01.2016 - 04.2018
- Provided Accounts Payable Services to 'McDonald's Corporation' USA
- Direct supervisor of operations processing over 1000 invoices daily
- Provided ongoing client support through email and telephone contact.
- Resolved long-standing IT issues, streamlined systems, and created a highly successful operations
- Oversee customer support telephone line and 20 data entry associates
- Research and resolve all payment problems and vendor payment inquiries
- Trained new employees and managers on A/P systems and policies. Reviewed and monitored time sheets and production reports
- Investigated pricing and quantity discrepancies
- Maintained files and documentation thoroughly and accurately, following company policy and accepted accounting practices
- Conducted monthly AP accrual account reconciliation
- Supervisory activities in BPM & Oracle
Management Trainee
GENPACT India Pvt. Ltd
Hyderabad, Telangana
08.2014 - 01.2016
- Provided Accounts Payable Services to 'FAIRMONT HOTELS & RESORTS' Canada
- Trained and Developed 8 Accounts Payable Specialist to achieve maximum performance daily
- Payments of six different FRHI properties (hotels) are to be processed and paid accurately and promptly, which includes invoices, expense reports, check requests, etc
- Prepared Standard Operating Procedures, Process Maps, Cheat Sheets & Payment Trackers
- Regular Audits of Vendor Masters conducted to identify and deactivate the duplicate records
- A prepared weekly report of matched and unmatched invoices with a dollar amount
- Processed accounts payable Checks, Wire transfers, CSI, and ACH payments
- Reviewed vendor statements and purchase orders, investigated and resolved open issues
- Handled incoming calls for vendor inquiries and resolved invoice discrepancies
- Managed individual business projects, becoming adept at applying problemsolving skills to overcome challenges and meet deadlines
- Increased customer loyalty by working to resolve any customer issues and maintaining positive interactions
Process Developer / Team Lead
GENPACT India Pvt. Ltd
Hyderabad, Telangana
12.2011 - 07.2014
- Provided Accounts Payable Services to 'WALGREENS' USA
- Extensive experience in the full cycle accounts payable process in a high-volume environment
- Successfully resolved problematic accounts in a professional and timely manner
- Diplomatically resolved vendor complaints on an as-needed basis
- Ability to follow instructions well and make decisions with no supervision
- Self-motivated, team player, strong organizational skills, and multitasking
- Evaluated associates yearly performance, kept production reports, tracked vacation and sick time
- Maintain and improve SLAs on Invoice Processing, Vendor Setup & Correspondence
- Pulled and processed invoices from vendors designated websites
- Maintained W-9 and 1099 files accurately
- Auditing invoices for proper approvals and coding
- Delivering time-bound reports such as Hold Reports, Check Runs, ACH Runs, MMI Reports, Special Handling Report, Statement Reconciliation
- Vendor Remittance Report, Check Void, Cancellation/Reissue, Escalation Emails
- Aged invoice reports & Month-End Reporting
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Managed complaints with calm, clear communication and problem-solving
Administration Coordinator
Al Ghurair Construction Aluminium LLC
Dubai, UAE
08.2000 - 09.2005
- Provided administrative support to General Manager, Finance & Accounting Manager, Operations Manager, and other members of management team.
- Assisting accounts department in preparing monthly cost sheet
- Answered mailed, emailed, telephoned, and in-person requests for service and
information - Coordination with Estimation, Stores, Workshop, and Planning Department for project requirement
- Answered mailed, emailed, telephoned, and in-person requests for service and information
- Collaborated with clients, finance teams, and other team members on allocating resources to achieve project needs
- Keeping a complete track record of various expenditures like rent, conveyance, telephones, office upkeep, postage and repair, staff welfare
- Monitor & ensure the safety and security of office records and properties etc
- Are being maintained as per the company's standards
- Carrying out the instructions/ orders from the higher management & circulate them to every department's as and when it's required
Skills
Customer Relationship Building
undefinedUs Visa
Holder of B1/B2 Multiple Entry United States Visa Valid till Feb' 2026
Travel Experience
- The United States of America - Columbus - Business Meetings & Training's
- United Arab Emirates - Dubai - Employee
- Canada - Vancouver - For Business Meetings & Training's
- Qatar - Doha - For Business Meeting
- Couple More Countries
https://www.linkedin.com/in/rukiya-begum-081779145
Personal Information
- Nationality: Indian
- Driving License: Holder of U.A.E. Driving License (expired)
- Maritual Status: Married
Awards
- Special Recognition
- Star Performer of the Month
- Annual Awards
- Best Email Writing Award
- Spot Cheers
- Bronze Awards
- Top Performer Award
- Client Recognition
- Employee of the Month awards
- Leadership Awards
- Innovation Awards
- Silver Awards
- Many Customer Appreciations
Education
Bachelor of Commerce -
Osmania University
Hyderabad, TelanganaTimeline
Assistant Manager
GENPACT India Pvt. Ltd
06.2020 - Current
Branch Manager
FinFree Enterprises, a wing of Loans Paradise, DSA
07.2019 - 06.2020
Front Line Manager
GENPACT India Pvt. Ltd
01.2016 - 04.2018
Management Trainee
GENPACT India Pvt. Ltd
08.2014 - 01.2016
Process Developer / Team Lead
GENPACT India Pvt. Ltd
12.2011 - 07.2014
Administration Coordinator
Al Ghurair Construction Aluminium LLC
08.2000 - 09.2005
Bachelor of Commerce -
Osmania University
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