Rukmani Kumar
Operations Manager - Medical Coding
Ambattur, Chennai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
Delivery Manager
Omega Healthcare
Chennai
04.2021 - Current
- Re-Joined on April 2021 for E/M Multi Specialty client
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Senior Team Leader, Assistant Manager
Access Healthcare
Chennai
02.2017 - 04.2021
- (Operations) in Access Healthcare on Feb’17 and successfully stabilized the Multi-Specialty client
- Transferred (on demand) to Transitions role on July 2018 and successfully transitioned 9 new clients
- Partnered with business teams to understand needs and mitigate potential problems.
- Led teams of analysts to evaluate, plan and execute projects.
- Managed internal and external client-facing relationships through transitional periods.
- Updated customers and senior leaders on progress and roadblocks.
Medical Coder, ICD-10-CM Trainer & Team Leader
Omega Healthcare
Chennai
06.2011 - 02.2017
- Omega Healthcare on Jun’12 in ED Specialty and promoted as Quality control Analysts within the span of 3 months
- Worked as ICD-10 trainer during the transition phase (ICD-9 to ICD-10) from Aug’13 to Apr'14
- Provided training for around 250 associates on the new Process changes - ICD-10
- Promoted as Team leader for operations through Internal Job Posting(IJP) and started handling a team of 40 coders in Emergency department & Inpatient specialty
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Created excellent relationship with customer which helps to get new business
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Trainee-coder
E4E Business PVT LTD
Chennai
06.2011 - 06.2012
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques and industry.
Education
Bachelor of Technology - Biotechnology
Prathyusha Institute of Technology &Management (Affiliated to Anna University
XII - undefined
The Muthialpet Higher Secondary School
X - undefined
The Muthialpet Higher Secondary School
Skills
Received Star Team Lead award (Certificate of Recognition) for two quarters in OmegaReceived Marvelous Multi Tasker Award (The Octopus) award in Access Healthcare (Yearly Award)Received Extra Mile Award (R&R) in Access HealthcareStrong in people management skills and holds 0% attrition for three quarters consistently in Omega
Recruiting and interviewing
Project Management
Employee performance evaluations
Certification
Certified Professional Coder (CPC) certified by AAPC with 91%.
Timeline
Delivery Manager
Omega Healthcare
04.2021 - Current
Senior Team Leader, Assistant Manager
Access Healthcare
02.2017 - 04.2021
Medical Coder, ICD-10-CM Trainer & Team Leader
Omega Healthcare
06.2011 - 02.2017
Trainee-coder
E4E Business PVT LTD
06.2011 - 06.2012
Bachelor of Technology - Biotechnology
Prathyusha Institute of Technology &Management (Affiliated to Anna University
XII - undefined
The Muthialpet Higher Secondary School
X - undefined
The Muthialpet Higher Secondary School