RUKSANA SARDAR
NEW DELHI
Summary
I believe I'm a dynamic and dedicated cabin crew member with five years of experience at Air India Ltd., excelling in passenger safety and comfort. I have proven skills in clear communication and emergency management, consistently enhancing the in-flight experience for guests on board. I am recognized for reliability and initiative at the workplace, fostering a welcoming atmosphere for all the colleagues while ensuring adherence to protocols. I shall become an asset for Etihad, which is a world-class airline.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
AIR INDIA LTD.
NEW DELHI
11.2022 - Current
- My role and responsibilities on board are stated below, but are not limited to these:
- Ensured passenger safety through pre-flight briefings and adherence to protocols.
- Assisted passengers with boarding, luggage, and seating arrangements efficiently.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Maintained a professional appearance at all times while interacting with customers.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Anticipated needs of passengers to enhance comfort and promote an enjoyable flight, especially on ultra-long-haul (ULH) flights.
Cabin Crew Member
ALLIANCE AIR LTD
NEW DELHI
12.2019 - 11.2022
Education
BACHELORS IN COMMERCE - Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI, INDIA03-2024
HIGHER SECOUNDARY - SCIENCE
KENDRIYA VIDYALAYA BALLYGUNJE
KOLKATA, WEST BENGAL (INDIA)03-2017
Master of Arts - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI, INDIASkills
The soft skills that I have learned over these past years serving as a cabin crew member in a full-service national carrier in India are as follows
- Clear communication
- Problem-solving
- Empathy and patience
- Conflict mediation
- Assertiveness
- Initiative-taking
- Reliability and punctuality
Additional skills that I have learned are
- Emergency situations management
- Crew coordination
- Hospitality service expertise
- Employee interaction
- Team building
- Discretion and confidentiality
- Grooming and personal hygiene
Affiliations
- Practicing yoga and meditation
- Playing Basketball and other outdoor sports
- Reading books of genres like autobiography, fictional stories
Accomplishments
- Received recognition from the Ministry of External Affairs for participating in the National Youth Parliament (New Delhi, Rashtrapati Bhavan)
- Awards and certificates for participating in debates and sports
Certification
- Trained in fleet Boeing 777 (300ER) (200LR), Airbus 319, 320(CLASSIC) A320 (NEO) , 321 (Classic), and A321 (Neo)
- Trained in first-class and business-class service, as Air India is a full-service airline
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
BENGALI
Intermediate (B1)
B1
PUNAJBI
Beginner (A1)
A1
Timeline
Cabin Crew Member
AIR INDIA LTD.
11.2022 - Current
Cabin Crew Member
ALLIANCE AIR LTD
12.2019 - 11.2022
BACHELORS IN COMMERCE - Accounting And Finance
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
HIGHER SECOUNDARY - SCIENCE
KENDRIYA VIDYALAYA BALLYGUNJE
Master of Arts - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
INDIRA GANDHI NATIONAL OPEN UNIVERSITY