RUMA VAISHNAW
Raipur
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adapt at utilizing data analysis to provide insights into company initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Well-qualified managing skills with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate - Outsourcing Department
Virtual Tech Outsourcing Pvt. Ltd.
01.2023 - Current
- Working for Australian clients for Analytical skills and data managements.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee performance, addressing issues in accordance with company policies and procedures.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Managed to maintain / update a report under the given time limit with new process .
Customer Service Representative
Omega Financial And Insurance Services
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally internationally and nationally both.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records in the CRM tools software by the company.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 60 -70 customer calls per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Freelance Quality Analyst
Futwork.co
02.2021 - 08.2022
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and revised procedures, checklists and job aids to reduce errors.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
Education
Bachelors of Technology - Agricultural Engineering
Indra Gandhi Agriculture University
RaipurHigh School Diploma -
Little Flower Hr. Sec. School
RaipurGED -
Ryan International School
Raipur, IndiaSkills
- Team management
- HR Analytics and Employee Engagement
- Talent Acquisition , Recruitment Selection and Management
- Communication skills
- Office Administration
- Meeting facilitation
- Document Control
- Scheduling Coordination
Additional Information
HOBBIES :-
- I love to meet and know about new people , i love to enjoy spending my spare time to the special kids .
- Cooking
- Singing
- Dancing
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
Microsoft excel - Udemy
Software
MS WORD
MS EXCEL
Certificates
- Microsoft Office 365 training certificate .
- Successful Negotiation : Essential Strategies and skills.
- Microsoft Excel basics
Timeline
Associate - Outsourcing Department
Virtual Tech Outsourcing Pvt. Ltd.
01.2023 - Current
Customer Service Representative
Omega Financial And Insurance Services
09.2022 - 12.2022
Freelance Quality Analyst
Futwork.co
02.2021 - 08.2022
Bachelors of Technology - Agricultural Engineering
Indra Gandhi Agriculture University
High School Diploma -
Little Flower Hr. Sec. School
GED -
Ryan International School
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