RUMA VAISHNAW
RAIPUR
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Associate - BPO /KPO (Int.)
Virtual Tech Outsourcing Pvt. Ltd.
BHILAI
01.2023 - 03.2024
- Working for Australian clients for Analytical skills and data managements.
- Provided superior customer service by responding promptly to client inquiries and requests.
- International process for voice/ non voice, solving queries through mails, chats and calls of the customers as well as client.
- Helping team members for onboarding client and maintaining all the documentations details of clients.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
Customer Service Representative
Omega Financial And Insurance Services
Bhilai
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally internationally and nationally both
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records in the CRM tools software by the company
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 60-70 customer calls per day.
Tele Caller Executive / Quality Assurance
Communication
02.2021 - 08.2022
- Enhanced company reputation for excellent service through polite and professional interactions with clients
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelors of Technology - Agricultural Engineering
Indra Gandhi Agriculture University
01.2020
Skills
- Complex problem - solving skillset
- Strong and effective communication
- Customer success championship
- Managerial skills
- Strong interpersonal skills
- Empathy and patience
- Customer support
Certification
- Microsoft excel - Udemy
- Microsoft Office 365 training certificate
- Successful Negotiation: Essential Strategies and skills
Languages
- English, Advanced (C1)
- Hindi, Bilingual or Proficient (C2)
Timeline
Client Service Associate - BPO /KPO (Int.)
Virtual Tech Outsourcing Pvt. Ltd.
01.2023 - 03.2024
Customer Service Representative
Omega Financial And Insurance Services
09.2022 - 12.2022
Tele Caller Executive / Quality Assurance
Communication
02.2021 - 08.2022
Bachelors of Technology - Agricultural Engineering
Indra Gandhi Agriculture University
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