Ruman Sajjad

Experienced Station Manager position at BLR Airport , recognized for exceeding operational goals. Skilled in managing personnel, developing training initiatives, and overseeing projects. Knowledgeable in airport handling systems and best practices, contributing to increased efficiency and profitability. Effective communicator with a strong history of relationship building with customers and partners. Analyzed performance metrics to drive continuous improvement.

• Managed the daily operations of a busy international airport, overseeing our team , GHA and ensuring compliance with safety and security protocols.
• Participate in meeting with AOC and maintaining airport facilities and procedures and in co-operating with the local authorities.
• Maintaining good relation with government authority such as BCAS, DGCA, Immigration and customs department.
• To ensure that the services provided by the handling company are performed accordance with the appropriate handling agreements and in conformity with all operative, qualitative and safety requirements.
• Arrange regular meetings with the handling companies to review their performance and to discuss and solve any problem related to handling of flights.
• Coordinated with other airlines and ground handling companies to ensure on-time.
• Regular Turn around Safety checks, ramp audits, security checks are conducted and
• raised an occurrence report with an root cause and corrective action.
• Organize regular meetings with stake holders, ensure issues are address and provided with solutions.
• Staff training's are regularly monitored and counselling done as and when required.
• Ensuring all the cost is kept at minimum
• Check all the invoices and sent for approval

• Handled guest complaints in a rational, calm and professional manner.
• providing smart solutions to maintain guest satisfaction.
• Perform Check-in and Gate management
• Collaborated with team members to enhance overall service quality during peak times.
• Baggage Reconciliation
• RAMP handling
• Cargo Handling
• IROP situations Managing operations covering all ground related aspects following standard operation procedures
• Always enforcing safety and security.
• Help people perform better by making them aware of the working system

• Managed reception phone calls, dealing with matters including bookings, enquiries and complaints.
• Handling check-in and issuing boarding passes for major airlines like- Cathay pacific/ Dragon air, Air India through DCS system & Performing boarding, passengers' requirements, assigning of seat requests and flight controller.
• Handling special assistance required passengers.
• Handled customer if IROP situations.
• Managed guest check-in and check-out procedures, reservations, and payments.