Results-driven Business Analyst with over 4 years of experience in financial services, automotive, and technology sectors. Skilled at translating complex business needs into actionable solutions, leading to improved efficiency, cost savings, and stakeholder satisfaction. Proficient in requirements gathering, user acceptance testing (UAT), and end-to-end project execution within Agile and SDLC frameworks. Recognized for delivering impactful insights through data analysis and visualization using tools like Power BI and Excel. Excels in cross-functional team environments, aligning technology with business goals.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
3
3
Certifications
Work History
Business Analyst
Fidelity National Financial (FNF Canada)
05.2023 - Current
Led over 80 strategic meetings with business stakeholders, decision-makers, and end-users to define operational requirements, align system goals, and gather detailed functional and non-functional specifications.
Authored comprehensive Business Requirements Documents (BRDs) and Functional Specification Documents (FSDs), driving 21 major system enhancements that reduced internal processing time by 17.6% and boosted data accuracy.
Managed cross-functional collaboration with development, QA, and project management teams, resulting in a 47% acceleration in project delivery timelines and improved task handoff efficiency.
Conducted over 80 UAT sessions using Azure DevOps, meticulously documented user stories, defined acceptance criteria, and ensured defect resolution prior to go-live.
Improved client satisfaction scores by 35% through consistent engagement, rapid feedback cycles, and transparent resolution of technical and functional issues.
Created 32+ training and support documents, improving employee onboarding and post-deployment adoption rates by over 20%.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Contributed to weekly Agile sprint reviews and retrospectives, providing insights, flagging risks, and proposing process improvements that enhanced overall team collaboration and delivery outcomes.
Business Analyst
Martinrea International Inc.
04.2022 - 04.2023
Developed and maintained 10+ interactive Power BI dashboards and Excel-based spend curves to track budgets, milestones, and resource utilization—directly contributing to 94.5% on-time project delivery across departments.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Mapped and modeled strategic business goals, presenting Gantt charts and resource allocation plans to senior management—resulting in a 23.4% improvement in cross-team visibility and process transparency.
Identified inefficiencies in compliance documentation processes, leading a full policy review and update initiative that delivered $30K in annual legal and administrative cost savings.
Led the automation of AIV software deployment workflows, reducing manual intervention and delivery timelines—achieving a 20% reduction in deployment-related operational costs and enhancing system reliability.
Business Analyst
Zen Exim Pvt. Ltd.
01.2019 - 12.2021
Built and managed 7 BI reports and 10 dashboards using SQL Server Reporting Services and Power BI.
Led team demos and stakeholder presentations, increasing project clarity and stakeholder satisfaction by 15%.
Reduced operational costs by identifying automation and data-driven process improvements.
Senior Title Specialist at FNF CANADA, Fidelity National Financial of CanadaSenior Title Specialist at FNF CANADA, Fidelity National Financial of Canada