Summary
Overview
Work History
Education
Skills
Languages
Websites
Travelling
Timeline
Generic

Abdul Quasim

Bengaluru

Summary

Dynamic professional with a strong track record in enhancing customer satisfaction and streamlining claims at Ecpl. Skilled in customer service, CRM tools (Zendesk, Freshdesk), and strategic planning, with proven leadership in boosting team efficiency and retention. Seeking new challenges in the Fintech, NBFC, and finance sectors.


Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Senior Associate

Slice
05.2022 - 08.2024
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Maintained accurate records of all refund transactions, ensuring compliance with company policies and procedures.
  • Conducted thorough investigations into disputed refund claims, gathering necessary information to make informed decisions on behalf of the company.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Handled high-pressure situations with professionalism and empathy, restoring customer confidence in the company''s ability to address concerns.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Managed customer relations on ongoing basis to maximize customer retention.

Management Trainee Intern

Panasonic Service Center
01.2022 - 04.2022
  • Enhanced managerial skills by participating in diverse business operations and shadowing experienced managers.
  • Prepared detailed reports on project progress, performance metrics, and key accomplishments for management review.
  • Acquired a comprehensive understanding of company policies, procedures, and best practices by attending orientation programs.
  • Demonstrated leadership potential through active involvement in team-building exercises and group discussions.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Inside Sales Associate

Novacura
07.2021 - 12.2021
  • Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
  • Established a reputation for reliability by consistently meeting or exceeding sales targets and maintaining a strong work ethic throughout tenure.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Teamed with partners to close deals for sales development.

Client Relationship Officer

Ecpl
01.2020 - 11.2020
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
  • Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.

Education

Bachelor of Arts - English, Psychology & Journalism

MS Ramaiah College of Arts Science & Commerce
Bengaluru, India
04-2019

High School Diploma -

Kabir Memorial College
Jamshedpur, India
04-2013

10th - SSLC

Xavier's English High School, Tamulia
Jamshedpur, India
05-2010

Skills

  • Team Leadership
  • Team Supervision
  • Preparing reports
  • Spreadsheet Management
  • Proficient in CRM platforms Zendesk and Freshdesk, along with Google Workspace (formerly G Suite), Jira, Slack, and Microsoft Excel
  • Finance
  • Customer Service
  • Customer Relationship Management (CRM)
  • Financial statement analysis
  • Research and Data Analysis
  • Strategic Planning

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Websites

Travelling

Passionate about traveling, exploring diverse cultures, and discovering new places. I enjoy immersing myself in local experiences, trying new cuisines, and meeting people from different backgrounds. Traveling fuels my creativity and broadens my perspective on life.

Timeline

Senior Associate

Slice
05.2022 - 08.2024

Management Trainee Intern

Panasonic Service Center
01.2022 - 04.2022

Inside Sales Associate

Novacura
07.2021 - 12.2021

Client Relationship Officer

Ecpl
01.2020 - 11.2020

Bachelor of Arts - English, Psychology & Journalism

MS Ramaiah College of Arts Science & Commerce

High School Diploma -

Kabir Memorial College

10th - SSLC

Xavier's English High School, Tamulia

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Abdul Quasim